Aurora not responding after logging ing on Aurora Bug Reports Discussion Message Board - Page 3

solidius26 · 3/11/2022

It just freezes after trying to log in

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Candyman1SFT posted on Mar 12, 2022 4:50:30 PM - Report post

I have the same problem. My workaround is to do a right click on the aero peek preview to get the context menu and there I click on maximize, now I see Aurora on my main monitor. Every time when I close Aurora it's maximized on the second monitor.

I also have a multi monitor setup. Main monitor (HDMI): 2160p with 200% scaling and secondary monitor (DP): with 1080p and 100% scaling. The secondary monitor ist on the left side, also in the windows settings and I don't use 3rd party tools.

Also Aurora doesn't stay on the secondary monitor if I minimize the window. When I click on the taskbar symbol Aurora pops up on the main monitor.

I tried the suggestion to set the scaling of the 2160p monitor to 100%. After that Aurora starts normally again, then also on the second monitor. When I minimize the window it stays on the second monitor when I maximize it again. But this is not a solution for a mixed monitor setup.

[Edited by Candyman1SFT, 3/12/2022 5:04:20 PM]

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PWizard posted on Mar 12, 2022 5:06:34 PM - Report post

quote:

originally posted by Candyman1SFT

I have the same problem. My workaround is to do a right click on the aero peek preview to get the context menu and there I click on maximize, now I see Aurora on my main monitor. Every time when I close Aurora it's maximized on the second monitor.

I also have a multi monitor setup. Main monitor (HDMI): 2160p with 200% scaling and secondary monitor (DP): with 1080p and 100% scaling. The secondary monitor ist on the left side, also in the windows settings and I don't use 3rd party tools.

Also Aurora doesn't stay on the secondary monitor if I minimize the window. When I click on the taskbar symbol Aurora pops up on the main monitor.

I tried the suggestion to set the scaling of the 2160p monitor to 100%. After that Aurora starts normally again, then also on the second monitor. When I minimize the window it stays on the second monitor when I maximize it again. But this is not a solution for a mixed monitor setup.

[Edited by Candyman1SFT, 3/12/2022 5:04:20 PM]

Wow, I totally didn't understand a single part of that. 😬

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PWizard posted on Mar 12, 2022 5:07:43 PM - Report post

quote:

originally posted by nahxxx

Alright well I think I found a solution. Main issue was that when clicking on the app icon in the taskbar after login, there was no visible window, although the app was running.

In order to see Aurora, I had to snap another app to one side of my screen. Doing this triggered the option to select another app to snap to the opposite side of the screen. From here I selected Aurora, which then allowed me to see the app.

I do have multiple monitors, so this might be what caused the issue. I'm not sure though.

[Edited by nahxxx, 3/12/2022 4:04:45 PM]

Well, at least we are getting somewhere 🙂

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ryacine posted on Mar 13, 2022 12:10:45 PM - Report post

Hello There,
Since yesterday, I have been having the same problem. Aurora freezes in the login screen. I deleted the folder as instructed, but still not working. I don't a problem with aurora window or in the task bar.

FILE ATTACHED

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PWizard posted on Mar 13, 2022 5:05:42 PM - Report post

If you want, you can open a support ticket and we can schedule a TeamViewer session to look at the issue ourselves. www.cheathappens.com/support.asp

Chris O'Rorke (chris@cheathappens.com)
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Dingo WebWorks, LLC
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solidius26 posted on Mar 13, 2022 7:12:13 PM - Report post

I got a chance to use the app again today. Now it still freezes but if you let it sit there for literally 5 mins it will open. I have 32gbs of ram so I know not having enough memory is the prob. This is just weird.

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noxas969 posted on Mar 13, 2022 10:59:39 PM - Report post

Was having a similar issue on first launch with the UI not actually appearing on my screen. After reading through this section it became apparent that the UI window was in 'limbo'.

Using 'window + shift + left arrow' to get the UI to appear on my main monitor.

Its worth noting that I also have a multimonitor setup and also a VR headset. This has also not been an issue since. Hope this info is useful to someone in the future. 🙂

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LankyJim posted on Mar 14, 2022 9:00:34 PM - Report post

quote:

originally posted by nahxxx

Alright well I think I found a solution. Main issue was that when clicking on the app icon in the taskbar after login, there was no visible window, although the app was running.

In order to see Aurora, I had to snap another app to one side of my screen. Doing this triggered the option to select another app to snap to the opposite side of the screen. From here I selected Aurora, which then allowed me to see the app.

I do have multiple monitors, so this might be what caused the issue. I'm not sure though.

[Edited by nahxxx, 3/12/2022 4:04:45 PM]

I had the exact same issue also have multiple monitors and doing as you said also fixed it for me. So at least from an initial guess perhaps dual monitors is interfering with how the app displays initially after log in.