LOGIN  .  SIGNUP   .  REWARDS   .  PRIZE WHEEL   .  RC STORE   .  SUPPORT 
HOME / CUSTOMER SUPPORT

Customer Support

Please look through our list of common issues for quick answers to our most frequently asked questions. If you are unable to find your specific issue, please find our support email and contact information at the end of the list.

Common Problems and Solutions

  Click to expandI can't remember my password.  Click to closeI can't remember my password.

Solution 1:
Use this page to have your password sent to the email you use when you sign in.

  Click to expandI used to be Premium but when I login my account is a Free account.  Click to closeI used to be Premium but when I login my account is a Free account.

Solution 1:
You probably have more than one account and used an email for an older account. Try a different email, or try to retrieve your email using this page.

  Click to expandI can't remember what email I used when I signed up.  Click to closeI can't remember what email I used when I signed up.

Solution 1:
Try this page to retrieve your email.

Solution 2:
Send an email to chu@cheathappens.com with your username and a copy of your paid receipt and email (or similar info).

  Click to expandI can't login because my membership has expired.  Click to closeI can't login because my membership has expired.

Solution 1:
You can renew or activate your membership by following this link.

  Click to expandI'm having trouble receiving the help emails.  Click to closeI'm having trouble receiving the help emails.

Solution 1:
Please submit a SUPPORT TICKET below and someone will help you with your problem.

  Click to expandHow can I turn off the Live Chat Support tab?  Click to closeHow can I turn off the Live Chat Support tab?

Solution 1:
Go to your Edit Account Settings page by clicking on the cogwheel icon in the top right corner of your My Cheat Happens box.

  Click to expandI would like to cancel my recurring subscription (Monthly or Lifetime PLUS).  Click to closeI would like to cancel my recurring subscription (Monthly or Lifetime PLUS).

Solution 1:
This can be done via PayPal through your Pre-Approved payments in your Account Profile.

Solution 2:
If you didn't use PayPal or have no PayPal account, please click here to send an email to our support team or use the Live Chat / Support Ticket option at the bottom of this page to have your membership canceled. Your account is not canceled until you receive a confirmation back via email or PayPal.

  Click to expandI'd like to renew or upgrade my membership, where's the link?  Click to closeI'd like to renew or upgrade my membership, where's the link?

Solution 1:
Click here to add another year to your existing account. If you're new and wish to signup for a membership, you can register here.

  Click to expandI'm having trouble with a trainer I downloaded.  Click to closeI'm having trouble with a trainer I downloaded.

Solution 1:
We have an extensive trainer troubleshooting guide which will provide you with the most common solutions as well as more detailed help with all trainer related issues.

  Click to expandMy anti-virus or security application is blocking files with a virus warning.  Click to closeMy anti-virus or security application is blocking files with a virus warning.

Solution 1:
All of the files on our site have been scanned by multiple anti-virus products and are clean. However, it is common for some of our trainers to generate false positives with certain antivirus products. Please see our dedicated page for anti-virus related issues and solutions.

  Click to expandI'm not sure how to use a trainer that I downloaded.  Click to closeI'm not sure how to use a trainer that I downloaded.

Solution 1:
Most trainers include a readme or NFO file that describes how to use the various options. If you're not sure how to use a trainer in general, please visit our trainer troubleshooting guide for detailed instructions along with an instructional video.

  Click to expandMy download never completes, gets stuck at the progress bar or results in a 404 error.  Click to closeMy download never completes, gets stuck at the progress bar or results in a 404 error.

Solution 1:
Your download is being blocked by something on your system, typically a browser extension or addon or your AV, firewall and other security software. Some of these browser addons are still active even when your security software is disabled. We suggest temporarily disabling all AV, firewall and other security software including browser extensions and addons and then trying the download again.

Solution 2:
Clear your browser cache or try with a different browser.

  Click to expandCan I still access downloaded trainers once my monthly or yearly subscription ends?  Click to closeCan I still access downloaded trainers once my monthly or yearly subscription ends?

Solution 1:
You will no longer be able to download them from the website unless you purchased them individually, but any trainers downloaded during your subscription will continue to work if your subscription ends or is canceled, as long as they are not shared or distributed to others.

  Click to expandHow do I obtain an OFFLINE KEY for my trainers?  Click to closeHow do I obtain an OFFLINE KEY for my trainers?

Solution 1:
Offline keys may be downloaded from our Trainer Troubleshooting page on the right hand side. Note that offline keys are only available to active Yearly and Lifetime premium subscribers.

  Click to expandMy issue is not listed.   Click to closeMy issue is not listed.

Solution 1:
Submit a SUPPORT TICKET below with your username and your login email. Please visit our trainer troubleshooting guide first if you need help with a trainer.

 
Cheat Happens Premium
 
* Access PC trainers and exclusive content
* Updated game trainers and cheats daily
* Get notified when new cheats are added
* Request which games get new trainers
* Priority support with any problem