I've posted a ticket. I'll take that refund after all.
Nobody expects miracles of you, and if they do, they can **** off, but making someone who supported you at full price years ago feel like their complaints aren't warranted and giving them no real way to get the points needed to request a trainer for their platform because you'd rather monetise your site in a new way is a bit f*cked up.
And yes, Cal, you do need to work on how you talk to people. I understand that a no has to be a no sometimes, but sometimes it's composition rather than the words themselves that makes something seem more vitriolic than perhaps intended. Maybe next time though don't hide an apology behind the pretence of being on an insane work schedule you've chosen to undertake.
It's good of you to acknowledge that, but do more than just acknowledge it, or your business will suffer as people will see what their money is going towards.
When you tell me that you get spoken to like crap 50 times a day - don't project that on to the first person you come in to contact with on the forums. That's not the fault of that individual you just so happen to be blunt and sh*tty with.
I think I speak for a lot of us lifetime subbers when I say that it feels as though we've got little to no sway on how trainers get produced/decided on, and that our only option to get something that would have otherwise been made is to pay for lifetime plus.
When it comes to "entitlement", I'd like to refer you to what you yourselves called the membership.
If it's "Lifetime until more work is involved", maybe consider not calling it lifetime.
PM me details on how I get refunded. Feel free to pull up my records to see what I paid if need be.
Arniejackie555 - I'm happy for you. I'm really, really happy for you. There are quite a few that aren't happy. And as for "cancelling" lifetime...? You paid for a lifetime subscription to something, and then suddenly you're receiving sh*tty treatment from staff because of something you had no control over, and have no real way to request the trainers you want. The decisions were all theirs. Please remember that.
Cal - The problem is that as lifetime subscribers, we have no way of requesting the trainer versions we want. You've taken that power away from us completely, or we've just never been given it at all.
I will most definitely not be the only one feeling this way, and when we're made to feel as though our contribution, however relevant *now*, amounts to nothing, you're going to get people like me asking for some sort of explanation or recompense.
The system as it stands is broken. Lifetime users need to be given *almost* as much sway as lifetime plus subscribers, because as it stands, we feel powerless, and your posts just end up serving to make our contribution, regardless of your own (And remember it IS your choice to do this), feel like not only was it not enough, but that it's worth nothing.
Sorry for "dirtying up" this thread. Feel free to delete my posts if it helps, but do please understand that this doesn't come from nowhere.
I'm just sad that your only way of reconciling asking for a reasonable amount of sway is to say "Take your refund and go away".
This "mentality" is shared. It's just that I seem to be one of VERY few that have had the nerve to say anything, and it's gotten me to the point where I am just going to take my refund and leave the site. I'll learn to code my own as I go. I'm already proficient in CE to some extent, so I'd rather resort to that than be part of a community spoken to like crap.
Up until your mod/owner/admin responses started getting sh*tty, it was a lot of fun. Thanks for that.
Take care, and best of luck with the site.