I'm sure plenty of us heard some kids replying to their mom or dad (or both): "I hate you, I hate you...I hate you!" because they didn't get what they wanted; exact same thing here, but if you get 10.000 kids telling you the same everyday, it can get on your nerves.
It's good to see you come back with an enhanced armored back protection Mr Taurusplopp
He deserves it. Though every community has it's aholes. Even in physical space. It's just about not letting them get a foothold.
Very glad you're back with the CH team!
[Edited by Rickmon, 12/14/2017 8:50:17 PM]
We used to have one... where basically unless you were being a total tool you got one warning then a removal.
Zero-tolerance policies do nothing but backfire. If we make a mistake (and we do), it looks bad on us and rolling back that mistake costs more. Additionally it can scare people away as reputation spreads by word of mouth.
The best defense is to ignore them and show them the door. It sucks and does zap the life out of you but that is the nature of customer facing responsibility. What really helps us out is when the community helps defend when they see it although this is hard and many strike out far too harshly which hurts the image more. Professionalism and formality are keys to driving unruly out and letting them know they're not fitting in with the community.
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