Look don't get into that. A thing that always have to be done first are those things if it then doesn't help they will look into it. So I think you should calm down.
You really don't need fancy AVs...
Additionally you need to be looking from our perspective in that if we cannot reproduce the problem, we cannot assist you in anyway as it is a bug specific to your environment. We need as much detail as humanly possible for steps to recreate including environment variables. Otherwise all we can do is tell you to look at the troubleshooting guide.