I had the same issue with same error. Turned out I was typing my password wrong. Try to doublecheck your login info.
Tried this, even copying and pasting from my password manager doesnt work. tried resetting my password and that didnt work either.
I think it might be a my computer thing but i just dont know where to go from here. I've even had troubles with the normal trainers saying "this user is banned" but the website showing that my lifetime from the kickstarter is active. ive followed all guides from support staff for the old trainers but none of them have worked. really hoping i can figure it out soon haha
It should not effect the APP but can you whitelist the apps folder with your AV?
i dont think you can with windows firewall, but i add the app and folder as an exclusion to windows security but i had already whitelisted the app in windows firewall
I had the same issue with same error. Turned out I was typing my password wrong. Try to doublecheck your login info.
Tried this, even copying and pasting from my password manager doesnt work. tried resetting my password and that didnt work either.
I think it might be a my computer thing but i just dont know where to go from here. I've even had troubles with the normal trainers saying "this user is banned" but the website showing that my lifetime from the kickstarter is active. ive followed all guides from support staff for the old trainers but none of them have worked. really hoping i can figure it out soon haha
It should not effect the APP but can you whitelist the apps folder with your AV?
i dont think you can with windows firewall, but i add the app and folder as an exclusion to windows security but i had already whitelisted the app in windows firewall
I would advise rasing a support ticket with your details the email you use alisa where you got the Lifetime from and what is happening. This looks like something in the background.
YAY! It's working now, thanks everyone for trying to help! I appreciate it a lot!
Sorry about that, something I should have checked earlier.
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