not downloading post loading bar issues on Feedback, Complaints or Problems Message Board - Page 6

resmond · 11/13/2021

I have disabled, removed, reinstalled antivirus. turned off windows firewall, removed unneeded softw

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shanden posted on Nov 27, 2021 1:40:45 AM - Report post

I live in SE Texas as well. HAR attached as requested.

FILE ATTACHED

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shanden posted on Nov 27, 2021 2:02:23 AM - Report post

quote:

originally posted by PWizard

OK guys, I have now been able to reproduce the issue and am also located near the same place that most if not all others are reporting the issue. I have submitted additional HAR files to support but in the meantime I made a few server tweaks and it seemed to have solved my own issue. Please let me know if it helped yours. Be sure and clear all cache and cookies and restart your browser. Let us know, thanks. Also, include your geo-location if possible.

Still having the same issue. SE Texas

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Brian1028 posted on Nov 27, 2021 10:23:34 AM - Report post

Thank you for that!

I tried again and it still hung without starting the download. (I'm in Colorado).
I set my VPN to the United Kingdom and the download worked right away.

-Brian

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Brian1028 posted on Nov 27, 2021 10:24:36 AM - Report post

quote:

originally posted by PWizard

quote:

originally posted by Brian1028

Same problem here, too. It's random when these times happen and it doesn't matter the browser used, different computers, clearing caches / history / everything even. It just stays hung up after clicking the download button with nothing happening.

Same with trying to start any trainers. It just sits on the splash screen forever, even with offline keys in the same folder.

HAR file attached in a zip since it could not be uploaded on here directly.

Thanks Brian, I have submitted this file to Akamai for further investigation. It might be some setting or extension we have installed on our server which can be tweaked. One thing I would like people to try if they have this problem is using a VPN for some other part of the world and see if it resolves the issue. That will help us determine if this is somehow geo-related or maybe tied to a specific datacenter. Thanks.

Thank you for that!

I tried again and it still hung without starting the download. (I'm in Colorado)
I set my VPN to the United Kingdom and the download worked right away.

-Brian

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lawtonsara posted on Nov 27, 2021 11:23:08 AM - Report post

Hi from Forney, TX. Having same issue with trainer not downloading. Made sure to disable all antivirus and extensions, reload browser, clear history and cache. I am trying to attach the HAR file. Still learning how to do this. Hopefully this works. Thank you.

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firefly212 posted on Nov 27, 2021 11:43:08 AM - Report post

Had same issue:
could not get trainers I already have to launch
could not download any trainer from website
^ when downloading would get gateway timeout
"Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.560b3017.1638041890.2b663fd9"
logs looked like router not responding in the chain.

workaround: logged into my work's vpn, downloads worked fine from there, was able to launch trainers again.

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lawtonsara posted on Nov 27, 2021 11:50:20 AM - Report post

quote:

originally posted by lawtonsara

Hi from Forney, TX. Having same issue with trainer not downloading. Made sure to disable all antivirus and extensions, reload browser, clear history and cache. I am trying to attach the HAR file. Still learning how to do this. Hopefully this works. Thank you.

I'm trying to attach file as a zip now. Hopefully works this time. Thx.

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G3m1n1 posted on Nov 27, 2021 12:36:05 PM - Report post

I continue to have the same timeout issue when trying to download the prepared trainer zip files. I have now tried setting my router's Internet DNS settings to CloudFlare (1.1.1.1), Google (8.8.8.8), and the default Xfinity (75.75.75.75) and I have also tried disabling IPv6 but nothing has worked so far.

Also, I keep getting logged out of this website without clicking Logout or clearing my cache. This happens randomly but has happened at least a dozen times in the past hour while testing downloads and trying to post an update.