I have been with you guys for years and have a lifetime membership so I am on for the long haul. I too have been an idiot and used the wrong version and wrote you guys and caught it myself. So I can only imagine your workload must be unreal. I see nothing wrong with waiting till you get a few complaints before going through the entire process of installing and testing. Of course this is yours and PWizards decision. We aren't spending hours only to find out someone didn't read your trouble shooting page. I for one will understand whatever you feel is best.
While all of these suggestions are several solid ideas to tackling users who can't be bothered to read the Trainer Troubleshooting Guide or other common issues with trainers, I can't help but wonder whether those who have genuine problems with their trainers would also be lumped in with the lurkers/lazy bums who don't try.
Just adding my own two cents as well and I hope that those who have a actual problem not resolved by the guide are not ignored in the process.
Have a great day!
I see your point but the main issue is we all don't have the same games as PWizard and Caliber. They have access to all the games. I like the idea of some helpers that maybe can do the basic question answering and assisting and then passing it off to them if a problem does exist. Again I don't think you all understand the workload that these guys have. I like you would offer my help to assist but without access to all the games we would only be able to remind them of the troubleshooting steps and hope the person on the other end is actually doing it!
infact most of us do have access to those games, you just purchase them unless you already have them or someone you know does. But tbh I think people concern themself too much about the people having access to the games, getting a game really isn't the biggest issue of all, ESPECIALLY not with steams new refund policy and all.
I support having additional checks through volunteers who have the game and are able to test out the trainer, editor or savefile when needed.
I think I may not have made my suggestion succinctly. I really wasn't thinking there would need to be a limit of 5 volunteers. In fact, my thoughts on this would be the more the merrier... so to speak.
What I envision would be a new discussion board alongside the existing ones (Title, General, Off Topic, & Feedback). In the same fashion as you receive an email notification when someone comments on a post you created; this board would send notifications out to those volunteers when a trainer is listed as no longer functioning.
Those volunteers, along with other members of the site that check the threads, would run the game and trainer to evaluate its functionality. They would then report back their results along with their specs.
Honestly, my coding skills are such that I dare not presume this would be a meager task for Nevermore or PWizard to build. This is all just a thought on what might help take some of this load off staff in the long run.
* Up to 400 new and updated trainers monthly
* Manage and update trainers through one app
* Request which games get new trainers
* Priority support with any problem