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Devildog91  posted on Jun 30, 2015 5:29:55 PM - Report post

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quote:
originally posted by Caliber

I am guessing I will install this tennis game, only to find that the trainer already works..

www.cheathappens.com/show_board2.asp?headID=107292&titleID=17306&onPage=8

best,
Cal

I have been with you guys for years and have a lifetime membership so I am on for the long haul. I too have been an idiot and used the wrong version and wrote you guys and caught it myself. So I can only imagine your workload must be unreal. I see nothing wrong with waiting till you get a few complaints before going through the entire process of installing and testing. Of course this is yours and PWizards decision. We aren't spending hours only to find out someone didn't read your trouble shooting page. I for one will understand whatever you feel is best.

 
Seeker012  posted on Jun 30, 2015 6:06:28 PM - Report post

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Hello everyone!

While all of these suggestions are several solid ideas to tackling users who can't be bothered to read the Trainer Troubleshooting Guide or other common issues with trainers, I can't help but wonder whether those who have genuine problems with their trainers would also be lumped in with the lurkers/lazy bums who don't try.

Just adding my own two cents as well and I hope that those who have a actual problem not resolved by the guide are not ignored in the process.

Have a great day!

 
Sapphire  posted on Jun 30, 2015 6:13:24 PM - Report post

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quote:
originally posted by Seeker012

Hello everyone!

While all of these suggestions are several solid ideas to tackling users who can't be bothered to read the Trainer Troubleshooting Guide or other common issues with trainers, I can't help but wonder whether those who have genuine problems with their trainers would also be lumped in with the lurkers/lazy bums who don't try.

Just adding my own two cents as well and I hope that those who have a actual problem not resolved by the guide are not ignored in the process.

Have a great day!

True, but I got a feeling my solution should solve that.

 

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quote:
originally posted by Sapphire

quote:
originally posted by PWizard

The troubleshooting steps are posted on EVERY TRAINER and EVERY PAGE and with EVERY POST of a trainer. Perhaps we need to require a minimum of 5 people reporting an update is needed before we even look at it. The problem if we do not have some kind of measures in place is that after enough people "cry wolf" we simply will just start ignoring the cries until a few days later which will just delay those trainers that DO require an update. Of course we want to help those people with problems but constantly reporting to us after every single patch that a new trainer is required when 95% of the time it does not is impeding our ability to effectively do our job. All I am asking for is feedback on a possible solution to the problem.

5 people seems a bit extreme, even I myself once had a trainer I couldn't get working when all I forgot to do was run it as admin. Now I didn't post about it just kept trying different things. But I personally test a trainer extensively before saying it doesn't work, and honestly never encountered where it didn't work besides it being an old ass game that has been retired or something, my point is if I report a trainer working I like to think I'm right and like kingkob said not all lurk on CH as much as some of us do but adding an invisible "rank ladder" to the severity a report is taken feels wrong when I think about it, tho it's a solution. That being said, I got a bit of a long shot solution could always get a couple of loyal CH users like you did with the CH promo club that when a game is reported with a trainer not working, to save YOU guys the time to go and test let those test it for you instead, if they do encounter issues themself then Cal or 0x90 can then redownload the game, but that kinda goes back to the "rank ladder" again lol. If you like the idea tho, let me know and I can try and explain in detail how I see it working out.

Voluntary work that is of course, I would personally be willing to offer my assistance

[Edited by Sapphire, 6/29/2015 7:22:26 PM]

I see your point but the main issue is we all don't have the same games as PWizard and Caliber. They have access to all the games. I like the idea of some helpers that maybe can do the basic question answering and assisting and then passing it off to them if a problem does exist. Again I don't think you all understand the workload that these guys have. I like you would offer my help to assist but without access to all the games we would only be able to remind them of the troubleshooting steps and hope the person on the other end is actually doing it!

 
Sapphire  posted on Jun 30, 2015 6:43:39 PM - Report post

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quote:
originally posted by Devildog91

quote:
originally posted by Sapphire

quote:
originally posted by PWizard

The troubleshooting steps are posted on EVERY TRAINER and EVERY PAGE and with EVERY POST of a trainer. Perhaps we need to require a minimum of 5 people reporting an update is needed before we even look at it. The problem if we do not have some kind of measures in place is that after enough people "cry wolf" we simply will just start ignoring the cries until a few days later which will just delay those trainers that DO require an update. Of course we want to help those people with problems but constantly reporting to us after every single patch that a new trainer is required when 95% of the time it does not is impeding our ability to effectively do our job. All I am asking for is feedback on a possible solution to the problem.

5 people seems a bit extreme, even I myself once had a trainer I couldn't get working when all I forgot to do was run it as admin. Now I didn't post about it just kept trying different things. But I personally test a trainer extensively before saying it doesn't work, and honestly never encountered where it didn't work besides it being an old ass game that has been retired or something, my point is if I report a trainer working I like to think I'm right and like kingkob said not all lurk on CH as much as some of us do but adding an invisible "rank ladder" to the severity a report is taken feels wrong when I think about it, tho it's a solution. That being said, I got a bit of a long shot solution could always get a couple of loyal CH users like you did with the CH promo club that when a game is reported with a trainer not working, to save YOU guys the time to go and test let those test it for you instead, if they do encounter issues themself then Cal or 0x90 can then redownload the game, but that kinda goes back to the "rank ladder" again lol. If you like the idea tho, let me know and I can try and explain in detail how I see it working out.

Voluntary work that is of course, I would personally be willing to offer my assistance

[Edited by Sapphire, 6/29/2015 7:22:26 PM]

I see your point but the main issue is we all don't have the same games as PWizard and Caliber. They have access to all the games. I like the idea of some helpers that maybe can do the basic question answering and assisting and then passing it off to them if a problem does exist. Again I don't think you all understand the workload that these guys have. I like you would offer my help to assist but without access to all the games we would only be able to remind them of the troubleshooting steps and hope the person on the other end is actually doing it!

infact most of us do have access to those games, you just purchase them unless you already have them or someone you know does. But tbh I think people concern themself too much about the people having access to the games, getting a game really isn't the biggest issue of all, ESPECIALLY not with steams new refund policy and all.

 

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wsk88  posted on Jun 30, 2015 9:36:34 PM - Report post

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quote:
originally posted by AdmiralP

quote:
originally posted by PWizard

Perhaps we need to require a minimum of 5 people reporting an update is needed before we even look at it.

quote:
originally posted by Sapphire

Voluntary work that is of course, I would personally be willing to offer my assistance

It might be worth it to establish a separate discussion board for tossing these out to the community.

This could accomplish two things. CHU could refrain from internal testing while waiting for the five (or other amount chosen) acknowledgements from users stating the purportedly defunct trainer was in fact failing. This could also spare any others expense by relying only on gamers with the access to the title already. Having assigned volunteers might incur cost at their expense if they needed to obtain the title(s).

That being said, if possible, perhaps a notification could go out to those that have signed up as volunteers. That way if any in that group do possess access to the game they can be notified that testing has been requested.

This would still leave a gap if no others were interested or had access to test, but perhaps that would warrant retiring of a trainer or another established check procedure.

Forgive me if I am mirroring other comments as I have honestly only skimmed the discussion's first page at this point as I am viewing from work. Wanted to offer the thought that came to me just the same.

I support having additional checks through volunteers who have the game and are able to test out the trainer, editor or savefile when needed.

 
AdmiralP  posted on Jun 30, 2015 10:20:09 PM - Report post

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quote:
originally posted by Sapphire

Yeah, but having more than 5 volunteers increases the chances, but I shouldn't encounter a game I can't test, even if it doesn't work on Windows 8, I just use a VM to test it. And again if there are costs for me to obtain a game, I will note it down as a donation to CH

I think I may not have made my suggestion succinctly. I really wasn't thinking there would need to be a limit of 5 volunteers. In fact, my thoughts on this would be the more the merrier... so to speak.

What I envision would be a new discussion board alongside the existing ones (Title, General, Off Topic, & Feedback). In the same fashion as you receive an email notification when someone comments on a post you created; this board would send notifications out to those volunteers when a trainer is listed as no longer functioning.

Those volunteers, along with other members of the site that check the threads, would run the game and trainer to evaluate its functionality. They would then report back their results along with their specs.

Honestly, my coding skills are such that I dare not presume this would be a meager task for Nevermore or PWizard to build. This is all just a thought on what might help take some of this load off staff in the long run.

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