It's at least a step in the right direction. Awhile back I bought one of the Transformers games at full price. It went on sale the next morning. I wrote Steam and they advised me that it wasn't their policy to adjust prices of games after the purchase. Basically, the "it sucks to be you" reply.
I'm now also more wary of their Bundle pricing. They had a bundle called "Silent Hunter Collection" for some Submarine games.
Price of individual games: $39.96
Bundle cost: $39.99
So it costs .03 more if you buy the bundle. Such a deal. The kicker is I wrote them about that over a YEAR ago. They thanked me and said they were looking into it. The prices still stand today, over a year later. Pffthtt. I can only surmise they're selling the bundle anyway and people aren't checking prices.
I learned my lessons. If I want a bundle I look at Humble and other sites. And I don't buy anything at full price, I wait for a sale. With but few exceptions you can get a sale price on even AAA games within 45 days.
So put a request in, which I have to be honest you have to go looking for it through the help system, designed like that to put people off trying to look for it.
Would you kindly give us an update after you are done. How long did refund take, was it a major hassle or not, etc, etc.
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