General Discussions

I am sure you have seen this as well. Could it be that Steam is doing something really good here? A chance to play a game for an hour (or up to two), and get a no questions asked refund. I think this is pretty cool. I am chicken to try it out so I will wait for some web feedback before taking the plunge.

From Steam

Steam Refunds
You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Click here for a full list.)

Where Refunds Apply
The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases.

Refunds on Downloadable Content
(Steam store content usable within another game or software application, "DLC"
DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

Refunds on In-game Purchases
Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.

Refunds on Pre-Purchased Titles
When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

Steam Wallet Refunds
You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.

Refunds on Bundles
You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.

Purchases Made Outside of Steam
Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).

VAC Bans
If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.

Movies
We are unable to offer refunds for movies on Steam.

Refunds on Gifts
We are unable to offer refunds for gifts after they have been redeemed by the recipient.

Abuse
Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund
You can request a refund or get other assistance with your Steam purchases at help.steampowered.com.


Last updated June 2, 2015

Making the room temperature cooler for when they announce Paid Mods on the workshop for Fallout 'Next' (I haven't seen Fallout 4 as the official title, yet).

This looks like Valve is respecting EU law (fourteen days of return on internet purchases) but (in a way understandable) restricts them hardly to avoid abusing.

I still rather stick to Google's Android refund system. 2 hours for a refund, no conditions, no questions. Here you can set it to 30 minutes. It counts when you start clicking a button in Steam. If you pass the 30 minutes you have to contact the support. This is something you can actually count on.

No one can finish a game in 30 minutes, not even a DLC but there is also a chance for everyone to take a peak into the game. See if it looks like as promised. Kind of "modern demo version". In Google Android Market it works flawless why not on Steam?

Very good points. I am also wondering (or hoping)if this will put a dent in the overwhelming influx of Early Access crap. Maybe people asking for refunds will slow down the push to put so muck broken junk.

We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.......


I Like that.....

Abso-Frigin-lutely...

So we may now want to keep in mind when purchasing new games;

Try the game out, but only for less than 2hrs, even if you like it. Then as you said, if it goes on sale, you suddenly find a bug and return it. Then since it is on sale anyway, you realize the bug is something you can live with, and repurchase the game at the sale price.

Kudos.

They aren't doing any favours there is laws in place, if I play a game and its bug ridden, not working, or downright not what was advertised, I would get my money back... and screw Valve and their threats if I have to go via my credit card/bank provider.



[Edited by DABhand, 6/2/2015 3:57:12 PM]

Well I do think this is a good thing that will help to limit your complaints to your credit card company.