Feedback, Complaints or Problems

SecretlyaFish  posted on Feb 06, 2014 6:22:15 AM - Report post

I paid for a 3 year membership on 7/9/2012. It expires 7/9/2015. Now I have no idea how much that 3 year membership cost me anymore. Its been a long time. I do know however that I still have half the effing time left on my subscription, and I can pretty much guaranEFFINGtee that it cost more than 100 bucks to purchase it. I don't always have access to the internet, and I hardly ever check my emails. When my work allows I have time to game.

So as an example, 2 of the games I am usually excited to play, original Company of Heroes, and Shogun 2, I was pretty damn upset today when I logged in to steam today to find my game needed updates. Fine I thought, I'll just hop on cheat happens my favorite website for trainers, and get a new one, because no doubt the good folk here would have updated them.

Lifetime membership? A lifetime membership is what I need to get the newest trainer for company of heroes? I didn't just pay for a simple freaking year. I payed for 3, because I wanted to be GOOD, in the clear, taken care of, I didn't care that it was pretty darned expensive for how often I'd be using it. I wanted to not have to worry about it for a long while, because I am never sure of when I will find the time to get to play.

So Oct 2013 was the deadline to upgrade a mere YEARLY account to a lifetime membership, what about me? I have no doubt that I payed over the price of the current lifetime membership. At some point fairness has to come into the equation here. Now I believe I am rightfully upset and being that I believe you are good people here, I think it is only fair that my membership be upgraded to lifetime. I still after all have half the time left.

I'm sure someone here will understand my frustration.

PWizard  posted on Feb 06, 2014 7:06:59 AM - Report post

We sent out multiple emails, posted notices all over the site for more than a month, gave multiple promo codes and plenty of chances to take advantage of them. We did everything but send out personal carrier pigeons to everyone's home and work.

I cannot give you a free lifetime upgrade. You can however, use promo code CHULIFEPROMO20 to save 60% on our lifetime membership. That's the best I can offer.

PWizard  posted on Feb 06, 2014 7:16:32 AM - Report post

BTW, I checked your PayPal receipt and your EFFING 3-year membership cost you $59.95 which is the same price as our current ONE YEAR membership. So, your guaranEFFINGtee is off by about 40%.