I never either until, Steam downloaded an upgrade of some sort and wiped out all of my previous information. I've never gotten those morons at Steam straightened out fully, since I changed internet providers. I sure hope they drop games for windows live, they're worse than Steam. And I will conceed that it might have been GFWL which started the mess up to begin with. I will buy Retribution the Imperial Guard pack since these are my favorites, but if it doesn't work I'm through with all of the WH games published in future.