If you installed both and still unable to use.
Currently Cheat Happens has nothing to help.
I have a ticket, and the reply is exactly the same.
very vague "something block it" and no further solution.
By the way, test one of your trainer, if not work, then don't bother it.
[Edited by Kried, 12/8/2019 8:29:33 PM]
The only other thing we could do is a TeamViewer session. If you want to set one up, please open a support ticket.