Metro Exodus Message Board  

Ah. That's good to hear. Hope they work fast ;-)

Game Devs aren't like our guys. Speed isn't something they're usually guilty of. 😏

Dear Sveinung,

thank you for your enquiry.

In any case, please perform a clean reinstall of your video driver using the official site of the developer rather than letting Windows update it since lots of users reported that they have been able to resolve their issues following this advice.

If you have GeForce Experience In-Game Overlay enabled and/or GeForce Experience Highlights enabled, please disable both features, since they seem to be causing a lot of trouble. Afterwards restart your computer and try launching ME again.

If your PC is equipped with another dedicated (more powerful) Nvidia or ATI/AMD graphics device, you should perform the steps below to use the superior card:

For an NVIDIA card, go to NVIDIA Control Panel -> Manage 3D settings. You should be able to select the NVIDIA card as the preferred device or create a profile for the game to use it.

For an ATI/AMD card, go to Catalyst Control Center -> Power -> Switchable graphics. You should be able to select High Performance for the game - this should make it use the Radeon card.

In addition, please make sure that Vsync is disabled and the priority in the task manager set to high, since some users reported that this fixed their issues.

If you are using an MSI motherboard and the Nahimic Service (Nahimic audio software) is active, please deactivate it or uninstall it and install the original sound driver (e.g. Realtek). Based on feedback from some users, the Nahimic service can sometimes make the game crash or prevent it from starting correctly.

Also, please try to reduce your GPU and CPU over-clocks.

Should the problem still persist, please download and run our diagnostics tool "KMDiag" (approx. 400KB) which can be obtained here:
ftp://ftp.kochmedia.com/pub/hotline/KMDiag.zip

Afterwards please send us back the compressed KMDiag report file created by our tool for an in-depth analysis of the problem.

Thanks for your patience and cooperation!

Note: If you reply to this Email please do not edit the subject line.

Best regards,

Your Support Team

Koch Media Ltd
2nd Floor, Building 1230 Waterside
Arlington Business Park
Theale, Reading
RG7 4SA
United Kingdom

Technical Support:
Mo - Fr 10 am - 6 pm * Weekends and public holidays 10 am - 4 pm
Phone: 0906-732-9005 (Calls charged at 1 GBP per minute)
Email: support@kochmedia.co.uk

Good information, thanks for posting! I finished the main story last night in an approx. 6 hour session and fortunately had no crashes even with GFE activated though I've heard some have had problems with it. Are you running single or dual GPUs and NV or AMD?

So, have you done some or all of these suggestions and did any of them correct your problems? One other thing I had previously heard and always used was to always disable the Ammo option on the trainer before doing any customizing or upgrading of shotguns on the workbench. I started doing that in the previous Metro games. Oddly enough, I don't recall having any crashes in Exodus.



[Edited by Jaks, 6/2/2020 4:57:21 PM]

Hello, everyone,
it would help me immensely if my character could jump higher.
I am stuck in chapter 3. It is a bug that has been known for a long time, but has still not been fixed by the developer.
Therefore I made a request.
Maybe someone here would like to support me?
Thanks a lot.

Hi, I'd like to know if there is still working trainer for metro exodus windows store version? It's still listed on gamepass trainers but when I try to download, it is listed under older versions and when proceeding to download it gives me error that file has been removed.

i just downloaded the trainer and the download works fine, try again or try a different browser.
and make sure to disable any AV you might be using.

[Edited by DragonStryder, 6/10/2020 12:14:57 PM]

Tried again and it's working fine now, dunno what was the problem. Thanks for a quick reply