The system allows you to specifically exempt any file/folder, but the generated temp files are in some crazy temp directory that triggers an alarm, so there's no way to exclude the temp file from the program, as the name is different every time.
I started a dialog with them about this, and after about two weeks, they confirmed it was a false positive and hinted that they would adjust their settings accordingly.
I had to ftp them their generated zip file, and the next day they replied with the solution.
I hope this encourages others to pursue any troubles with anti-virus; these people were professional, polite, thorough and most of all, open to legitimate exceptions.
Microsoft seems to have the most painless solution in that they provide a form for you to fill out and an analyst will look at it. Every incident I've reported has returned back as false positive and corrected.
On the flip side I used to have Kaspersky and they did the typical run out giving the same instructions that did not work even after evidence was submitted. Their feedback system was completely ineffective and the false positive problem likely still exists today.
Exclude the "Work" folder where the tmp files for our most current trainers are located. Job done.
Some older trainers create their tmp file in the Windows Temp folder but those file names don't change and can be excluded with a file exclusion.
I'll try listing all users' folders with that path...
is not where the offending files are listing, they are in
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