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Need Help!!! Can't download
 
stuckinla  posted on Dec 15, 2016 4:45:18 PM - Report post

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Please someone help. Here's what's happening

When ever I try to download one of the older trainers I get an error, the new one I have no problem with.

In Chrome I get just "File - Download error" Nothing else

In IE 11 I get "you need to provide permissions to copy this file
continue" and I click continue and get "You require permission from the computer's administrator to make changes to this file
"

In FireFox no error just does not download.

Now yes I'm using the administrator account, and yes I have the firewall turned off, and yes I have turned off the virus programs and maleware programs, and yes I have made sure the permissions on the drive are not read only and all accounts have full control.

And it is only with this site I have no issues downloading from any other site and again it's only the older trainers not the brand new ones. I am a Premium member and the files I'm trying to download are marked premium and not LifeTime.

So what am I missing??? Can anyone help?? Thanks in advance.

 
PWizard  posted on Dec 15, 2016 4:48:21 PM - Report post

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Most likely a browser extension or addon installed by one of your security apps that does NOT get disabled when you disable the security software. We've seen this with AVast and a few others.
 
stuckinla  posted on Dec 15, 2016 9:08:34 PM - Report post

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Yea I thought about that too and disabled all the add-on's and extensions in all three browsers,

I also uninstalled all security software and uninstalled all the browsers Chrome, IE 11 and Firefox and reinstalled still the same and it's only this site I have this happen with and only with the older trainers I have no problem with the new ones. And like I said I have no problem downloading from any other site. only thing left is to wipe and reinstall the OS but ain't gonna do that lol This is frustrating

 
PWizard  posted on Dec 15, 2016 9:14:42 PM - Report post

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Yeh, I don't know. The older trainers are more likely to set off AV blocks than the newer ones. Some AVs like Webroot still block stuff even when disabled. The problems you are describing are EXACTLY the problems associated with security software, maybe even smartscreen filter, blocking the downloads.
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