my suggestion would be throw out kaspersky. replace it with a different antivirus.
Kap. is a well known bugger
I can't remember how many PC users I had to disappoint after they bought and get stuck with this
Meanwhile they're still in business, infecting more PCs than actual viruses and the likes.
Its a pain to use and a greater pain to remove
And following will be the courageous Kap. defenders, who never had problems with it.............YET
You're very welcome to visit the jail, but once in, if you try to look outside you'll be punished and restrained beyond belief.
This is my personal point of view on the subject through bad experiences.