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Locked Topic  Trainer Manager Deleted by Antivirus App
thedia  posted on Oct 22, 2012 10:37:14 PM - Report post

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False positive... This is what every reverse engineers says when they make crappy apps with lazy coding. I'm a software engineer as well and I know there are ways to get around these issues. I know it's not that easy to catch everything for every situation, but at least, I believe you guys should think about what your customers are getting into when you tell them to "DISABLE THE ANTIVIRUS APP" to make your application work, so they can potentially get attacked by all other sources of threats.

Let me give you a little insight.

Roughly 15% of Windows users are using AVG and 15% Norton/Symantec and unfortunately both of them pick this app as a "downloader" threat. It might be more as I have not personally tested with other brands. While you may claim this as a false positive, there is a good reason why these security researchers consider this app as a threat. It has a behavior that seemingly resemble that of a virus, does it not? I think it's time you guys start working on the solution to get around this "false positive" issue instead of telling 30% (maybe even more) of your values customers to switch off their antivirus software and leave their computers vulnerable to attacks.

By the way, it's amazing how you guys push out these trainers and editors so quickly after a game release or any updates. Keep up the good work!

Neo7  posted on Oct 22, 2012 11:48:37 PM - Report post

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Yes you have described what a heuristic detection is.

Disabling/Uninstalling an AV is a troubleshooting step, not a permanent solution as indicated in the troubleshooting guide that nobody reads. It is there to determine if the AV is the point of cause and if it is, then the user needs to take additional steps to configure or do whatever in order to remedy the problem. As this is the most common ailment with "OMFG TRAINER NOT WORKING", it is one most cited when users go straight to reporting a defect without any kind of information nor reading the troubleshooting guide.

In short, please read the troubleshooting guide. Topic Locked.

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