Ok, what happens in this race is your car breaks down around the train-yard (which is most probably where your PC is crashing) and is taken away by Razor. Then you have to start racing against the blacklist with a new car, then another car, etc. Make sure your PC graphics card is up to date, and it helps if your Processor is up to date too. The minimum requirements is supposed to be on the box, you have to at least meet those requirements to play.
[Edited by chevy92, 4/18/2011 7:26:59 PM]
If he can get onto the game and at least get through most of a race than I don't think it is about the game requirements and more like an error with the game and he was the one that ended up with it.
Originally posted by Sergeydgr8:
It might not be that. EA has released several patches for the game (latest being 1.3 I believe). Check on your "Press any key" screen of the game in one of the corners. If it's anything below 1.3 I suggest you patch that up.
This is my first thought on a solution. Though if it continues to happen after patching or already is on Patch 1.3 than you may have to reinstall the game.