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Sticky Topic  PAID BUT ACCOUNT DIDNT UPGRADE?
 
jobs  posted on Jan 29, 2016 7:10:38 PM - Report post

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CHEATMASTER
quote:
originally posted by PWizard

Your account is correctly marked as LIFETIME. Please tell me what leads you to believe that it's not.

That is strange.

When I tried to download a trainer marked lifetime earlier, I was informed I needed to upgrade my account. It works now though.

I apologize for the inconvenience, and thank you for responding so quickly.

 
FMTopFan  posted on Feb 18, 2016 1:39:42 PM - Report post

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VETERAN
Hi,

Six days ago (12 Feb, 2016) I sent an email with Paypal payment proof and subscription number to chu(at)cheathappens.com about my account being downgraded despite paying for the year in advanced for Cheat Happens Premium Lifetime PLUS Upgrade. Payment date was the 15 Jan 2016.

I've yet to receive an reply on this issue. Email was titled "(Issue) Account Now Downgraded
"

Can you please look into it and get back to me.

Thanks
FMTOPFAN

 
PWizard  posted on Feb 18, 2016 1:47:03 PM - Report post

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This should now be corrected. Site must have gotten confused since you canceled your monthly plus and then renewed to a yearly plus on the same date. Sorry for the delay, our support person has been out sick.
 
FMTopFan  posted on Feb 19, 2016 12:28:21 AM - Report post

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quote:
originally posted by PWizard

This should now be corrected. Site must have gotten confused since you canceled your monthly plus and then renewed to a yearly plus on the same date. Sorry for the delay, our support person has been out sick.

Thanks Chris for sorting it out, back to normal again
Btw, I changed because monthly was best option at the time and now I can commit with annual support.

[Edited by FMTopFan, 2/19/2016 12:28:36 AM]

 
Mushroom-X  posted on Mar 13, 2016 7:53:13 AM - Report post

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I have just purchased a lifetime membership via paypal and the account remains free, please fix this issue immediately.
 
Rohanzo  posted on Mar 16, 2016 1:02:55 PM - Report post

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Hi, please activate my account! Just purchased a 1 month premium upgrade from Free. Want to use the trainers this weekend! Cheers
 
ameijer  posted on Apr 08, 2016 3:27:01 PM - Report post

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I am a lifetime member and have downloaded trainers in the past. I went to download the Age of Empires Trainer and when I open the trainer, it says invalid trainer "user banned" May I ask why? I have never broken any rules. How do I get this fixed? Please help.
 
Neo7  posted on Apr 08, 2016 3:41:11 PM - Report post

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Log out of Cheat Happens and clear your browser cache and cookies. After doing that, log back in and redownload your trainers.
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