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Customer Support

Please look through our list of common issues for quick answers to our most frequently asked questions. If you are unable to find your specific issue, please find our support email and contact information at the end of the list.
IMPORTANT! Please make sure that your spam settings are not blocking emails from chu@cheathappens.com. You may need to allow any emails from cheathappens.com to come through your spam filter or check your spam folder for the missing email(s) and/or add chu@cheathappens.com to your address book.

Common Problems and Solutions

  Click to expandI can't remember my password.  Click to closeI can't remember my password.

Solution 1:
Use this page to have your password sent to the email you use when you sign in.

  Click to expandI used to be Premium but when I login my account is a Free account.  Click to closeI used to be Premium but when I login my account is a Free account.

Solution 1:
You probably have more than one account and used an email for an older account. Try a different email, or try to retrieve your email using this page.

  Click to expandI can't remember what email I used when I signed up.  Click to closeI can't remember what email I used when I signed up.

Solution 1:
Try this page to retrieve your email.

Solution 2:
Send an email to chu@cheathappens.com with your username and a copy of your paid receipt and email (or similar info).

  Click to expandI can't login because my membership has expired.  Click to closeI can't login because my membership has expired.

Solution 1:
You can renew or activate your membership by following this link.

  Click to expandI'm having trouble receiving the help emails.  Click to closeI'm having trouble receiving the help emails.

Solution 1:
Please fill out this form and someone will help you with your problem.

  Click to expandI would like to cancel my recurring monthly subscription.  Click to closeI would like to cancel my recurring monthly subscription.

Solution 1:
This can be done via PayPal through your Pre-Approved payments in your Account Profile.

Solution 2:
If you didn't use PayPal or have no PayPal account, please contact chris@cheathappens.com to have your membership canceled.

  Click to expandI'd like to renew or upgrade my membership, where's the link?  Click to closeI'd like to renew or upgrade my membership, where's the link?

Solution 1:
Click here to add another year to your existing account. If you're new and wish to signup for a membership, you can register here.

  Click to expandI'm having trouble with a trainer I downloaded.  Click to closeI'm having trouble with a trainer I downloaded.

Solution 1:
We have an extensive trainer troubleshooting guide which will provide you with the most common solutions as well as more detailed help with all trainer related issues.

  Click to expandMy anti-virus or security application is blocking files with a virus warning.  Click to closeMy anti-virus or security application is blocking files with a virus warning.

Solution 1:
All of the files on our site have been scanned by multiple anti-virus products and are clean. However, it is common for some of our trainers to generate false positives with certain antivirus products. Please see our dedicated page for anti-virus related issues and solutions.

  Click to expandI'm not sure how to use a trainer that I downloaded.  Click to closeI'm not sure how to use a trainer that I downloaded.

Solution 1:
Most trainers include a readme or NFO file that describes how to use the various options. If you're not sure how to use a trainer in general, please visit our trainer troubleshooting guide for detailed instructions along with an instructional video.

  Click to expandMy download never completes, gets stuck at the progress bar or results in a 404 error.  Click to closeMy download never completes, gets stuck at the progress bar or results in a 404 error.

Solution 1:
Your download is being blocked by something on your system, typically a browser extension or addon or your AV, firewall and other security software. Some of these browser addons are still active even when your security software is disabled. We suggest temporarily disabling all AV, firewall and other security software including browser extensions and addons and then trying the download again.

Solution 2:
Clear your browser cache or try with a different browser.

  Click to expandMy issue is not listed. (Account related problems only!)  Click to closeMy issue is not listed. (Account related problems only!)

Solution 1:
Send an email to chu@cheathappens.com with your username, login email and a copy of your paid receipt and email (if applicable). NOTE! This is for account related problems only. Please visit our trainer troubleshooting guide if you need help with a trainer.

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