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Sticky Topic  PAID BUT ACCOUNT DIDNT UPGRADE?
 
PWizard  posted on Apr 08, 2016 4:27:58 PM - Report post

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quote:
originally posted by ameijer

I am a lifetime member and have downloaded trainers in the past. I went to download the Age of Empires Trainer and when I open the trainer, it says invalid trainer "user banned" May I ask why? I have never broken any rules. How do I get this fixed? Please help.

Please disable/uninstall all antivirus, firewall and other security software including browser addons and extensions. Right click "Run as Administrator" on trainer and game. Plug your PC directly into the internet, bypassing all network routers and firewalls. If you have been using VPN software such as Spotflux, a complete windows reinstall might be necessary as some of these products mess up Windows firewall registry settings which cause the trainers to be blocked.

 
FMTopFan  posted on Apr 22, 2016 9:04:21 PM - Report post

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quote:
originally posted by FMTopFan

Hi,

Six days ago (12 Feb, 2016) I sent an email with Paypal payment proof and subscription number to chu(at)cheathappens.com about my account being downgraded despite paying for the year in advanced for Cheat Happens Premium Lifetime PLUS Upgrade. Payment date was the 15 Jan 2016.

I've yet to receive an reply on this issue. Email was titled "(Issue) Account Now Downgraded
"

Can you please look into it and get back to me.

Thanks
FMTOPFAN

I'm messaging again because for some reason and without warning (nothing has been touched here) my Lifetime Plus has been removed again. It's the second time, last time was on February 2016 as per message above.

As per website (www.cheathappens.com/renew.asp) it states: "You currently have a Lifetime membership to the site. Thank you for your support."

This time can you fix it once and for all, and kindly reinstate lost points please Chris?

Thanks

 
Nevermore  posted on Apr 23, 2016 2:35:13 AM - Report post

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quote:
originally posted by FMTopFan

quote:
originally posted by FMTopFan

Hi,

Six days ago (12 Feb, 2016) I sent an email with Paypal payment proof and subscription number to chu(at)cheathappens.com about my account being downgraded despite paying for the year in advanced for Cheat Happens Premium Lifetime PLUS Upgrade. Payment date was the 15 Jan 2016.

I've yet to receive an reply on this issue. Email was titled "(Issue) Account Now Downgraded
"

Can you please look into it and get back to me.

Thanks
FMTOPFAN

I'm messaging again because for some reason and without warning (nothing has been touched here) my Lifetime Plus has been removed again. It's the second time, last time was on February 2016 as per message above.

As per website (www.cheathappens.com/renew.asp) it states: "You currently have a Lifetime membership to the site. Thank you for your support."

This time can you fix it once and for all, and kindly reinstate lost points please Chris?

Thanks

You have Lifetime Plus. It will not expire until 2/10/2017.

 
ghostofbg  posted on Apr 23, 2016 2:07:07 PM - Report post

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Hi there. I upgraded to Lifetime but still says I'm monthly. When a mod has time, would you be willing to take a look, please?

Thank you

 
FMTopFan  posted on Apr 23, 2016 2:36:12 PM - Report post

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Duly noted Peter, thanks for the quick reply.
 
PWizard  posted on Apr 23, 2016 3:02:30 PM - Report post

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quote:
originally posted by ghostofbg

Hi there. I upgraded to Lifetime but still says I'm monthly. When a mod has time, would you be willing to take a look, please?

Thank you

You paid using an eCheck. Your account will be upgraded once the check clears the PayPal system. Typically 7-10 days.

 
ghostofbg  posted on Apr 23, 2016 4:47:14 PM - Report post

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Odd. I could have sworn it was through PayPal...I have a receipt email from PayPal for it.

edit: Nevermind. I'm less than completely familiar with how PayPal works. I'll check in again in about a week and let you know if it hasn't updated. Thanks

[Edited by ghostofbg, 4/23/2016 4:48:14 PM]

 
treeds  posted on Apr 30, 2016 8:26:45 AM - Report post


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here is the payment id for the premium account Unique Transaction ID #4PN52613JV683505M

[Edited by treeds, 4/30/2016 8:41:00 AM]

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