Excellent welcome back Tauruplopp. Perhaps CH can implement a zero-tolerance policy for fools and entitled narcissistic behaviour? The only problem is who would police that? Anyways its clear from this thread that there are heaps of cool and lovely people here who hopefully balance the other fools here. Take care
Zero-tolerance policies do nothing but backfire. If we make a mistake (and we do), it looks bad on us and rolling back that mistake costs more. Additionally it can scare people away as reputation spreads by word of mouth.
The best defense is to ignore them and show them the door. It sucks and does zap the life out of you but that is the nature of customer facing responsibility. What really helps us out is when the community helps defend when they see it although this is hard and many strike out far too harshly which hurts the image more. Professionalism and formality are keys to driving unruly out and letting them know they're not fitting in with the community.
Really well put Neo7
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