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Suspending sales of Batman: Arkham Knigh
 
ServiusTheBear  posted on Jun 25, 2015 4:56:15 AM - Report post

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Batman: Arkham Knight publisher Warner Bros. has announced it is suspending sales of the PC version of the game, following widespread criticism of the port.

We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.

Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: store.steampowered.com/steam_refunds) or the retail location where you purchased the game.

The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.

The move follows a disastrous launch for Batman: Arkham Knight on PC. The game's 30fps cap and stuttering were only the most noticeable problems since its launch on Tuesday. PC Gamer's Chris Thursten acquired code earlier this week and published a thorough breakdown of the game's many issues. It got so bad that Green Man Gaming amended its refund policy to accommodate customers angry about the poor state of the game.

At the time of publishing it appears you can still add Batman: Arkham Knight to your cart and progress through the checkout process on Steam, but we'll keep an eye on it.

Update: The game has since been removed from Steam, with the above statement posted on the store page.

 
0x90  posted on Jun 25, 2015 5:23:42 AM - Report post

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Not a big deal since the major sale is over (preorders + release date). But still a good step into the right direction. For me it's funny enough that it's not only a bad port but also advertised features got removed from the PC version. This must be very embarrassing for WB.
 
TREO_X  posted on Jun 25, 2015 6:52:17 AM - Report post

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quote:
originally posted by 0x90

Not a big deal since the major sale is over (preorders + release date). But still a good step into the right direction. For me it's funny enough that it's not only a bad port but also advertised features got removed from the PC version. This must be very embarrassing for WB.

Agreed.

Steams recent change of refund policy may also have had an effect on the outcome.

Porting downgraded games to PC has to stop. False advertising/Marketing has to stop, and removing pre-order bonuses at the last hour for PC players is just terrible PR.

Eventually if this keeps going on the industry will crash on PC when it comes to AAA Video games like this. Clearly publishers like WB are purely focused on consoles now. It's a problem.

 
PWizard  posted on Jun 25, 2015 9:45:07 AM - Report post

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I don't see what the big deal is. Releasing broken games is the RULE, not the EXCEPTION any more. We have games that are YEARS old which still have to patch twice a week to fix bugs. Some recently released games patch MULTIPLE TIMES DAILY and no one says anything. I guess they should have just slapped "EARLY ACCESS" to the game's page and then it would have been all good.
 
0x90  posted on Jun 25, 2015 10:27:44 AM - Report post

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@Chris: So true...
 
FARSLAYER  posted on Jun 25, 2015 11:27:39 AM - Report post

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This is crazy, i'm not a Batman fan but it looks like they are still treating the PC as a redheaded stepchild. I grow tired of that treatment by AAA title makers.
 
ServiusTheBear  posted on Jun 25, 2015 6:00:52 PM - Report post

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Well am ticked off. I better still get my free copy with my GPU. As this will be one off
 
seancass34  posted on Jun 26, 2015 12:38:57 PM - Report post

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is there any news on when they are going re-relase it?
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