They are of course eligible for an appeal, but when they send in 2+ emails filled with threats and bad language then eventually people will be annoyed and they will be banned permanently.
You can't take into account the 1 sidedness of a website's view on this. EA won't respond about individual cases due to the Data Protection Act straight away, and they may or may not respond about the cases in a whole, but at the end of the day people go ape when they see cases like this, it happens with all developer/publisher forums... but because its a large brand people just want more gossip about it.
Honestly people need to calm down, play fairly in multiplayer and don't act like a douche on the forums or when contacting support on the origin website then you won't get banned, it is simple common sense after all.
maybe the army should give the boot to every soldier that uses foul language on the battlefield ...then they probably won't have much of an army left. u can't fight human nature.
in such cases there's a very fine line between what's acceptable and what's not. everybody should exercise quite a bit of restraint when things get heated but u can never truly control that. banning a player who's spent his/her's or their family's hard-earned money is a clear violation of his rights.
if the company so wants to play fair then they should refund the money they've received along-side the ban they're dishing out. just so that customer knows that his money isn't wanted either.
Most exceptional perhaps is Aaron, who after receiving a 72 hour ban was told by EA support they couldn’t help because “the game developers control this”. Pardon? His crime? Someone else swearing on the forum, with his username in their post. Trying the live chat support instead, he was then informed that his account was permanently banned, and that “all property, items, and characters associated currently are or will soon be deleted.” Followed by, “Is there anything else I can do for you?” Aaron tried again, pointing out that forum bans shouldn’t affect games. And then came this incredible reply:
This has been confirmed. The problem is either that EA doesn't care about their customers or that there are some outstanding bureaucratic errors in their process. Either way, given EA's history of poor customer support (you can read EA's forums directly for examples), most people are not going to believe this side of the story.
[Edited by Neo7, 12/6/2011 6:14:43 AM]
Well i have read this and what makes me really LAUGH is the amount of swearing these days thats in so many games, and us humans are getting banned for doing exactly what E.A's games content is shouting out,talk about educating the educated for crying out loud E.A. grow up and put your origin in your orifice.
The bad thing is good members getting lifetime bans for some rather petty things, and members swearing, thats what E.A. are selling, it makes no sense to me at all
Confirmed on both sides?
So 3 people gave an example and suddenly its all about a mass ban session, of course not.
You also have to take what these people say on faith also, Aaron is of course the exception, obviously I cannot comment on something I don't have information about. Although someone swore at him, did he bait the guy? Would he say he baited the guy into it? Of course not. So it could have been a case of Aaron perhaps thought whatever he said to the other guy to force him into that situation was fine (when it may not have been).
And what was said when he contacted support, did he say "Excuse me Sir/Madam but a forum ban should not affect my ability to play my games" or did he go "OMG WTF why did you idiots stop me from playing my games... im going to sue your asses WTF WTF WTF"
And where is the proof of what was said to and fro with the customer support person.
[Edited by DABhand, 12/6/2011 5:38:59 PM]