-Gamers find themselves suddenly banned from Origin
-Gamers find out that they're banned because of forum violations on EA's site.
-Gamers also find out some of the bans were completely unjustified (e.g. someone else swears in a post but uses their name and apparently that counted somehow).
-Gamers attempt to appeal or ask for explanation
-EA responds "tough luck" and permanently bans (often without ability to appeal).
This is a pretty ugly slap in the face of customer rights. Sure bans on the forum is okay but to also deny access to Origin? Even worse there's a guy that reports that he was locked out of the EA games he bought on Steam. Some of those bans are extremely shady in that they shouldn't have been done in the first place (because the user did not commit any violations of their forum rules, but rather victims of misunderstanding). No one else to my knowledge has ever pulled stunts like this.
I really do hope that EA can pull their act together and reverse the decisions with their apologies. I do believe they were well in the wrong here. Some of those forum bans, yeah they're fair game, but denying game access purely on forum access is just completely wrong.
What do you think of this?
[Edited by LoopDaLoop, 12/5/2011 11:12:24 AM]
On the Cheat Happens web-site,if you get out of line on the forums,you get a warning.I think you get a couple of warnings before you get banned.That's fair.
I think EA has jumped on the Blizzard bandwagon as did Steam.
They are getting too big and are starting to make dogmatic rules and they don't care about their customer anymore.
Blizzard lost alot of customers after what they pulled and with TOR probably will lose even more.
EA has been pulling some stupid things already,but,they have a chance to save themselves.
Blizzard and EA just have to remember their fan-base and who gave them all their money and brought them to where they are.
If they keep ignoring their customers and fan-base they are going to end up losing in the end.
Wait! I didn't mean like it that! PLEASE! NO! NOOOHOOOOOO!
Sorry for the drama, but that's basically what happens, right?
I can imagine someone getting banned for swearing at other people, but I doubt that's the problem here because everyone knows you're not allowed to do that.
That wasn't EA's fault... as much as I hate to say it.
Pandemic studios developed that game and they went under the water as the game was released.
They simply stink. I detest seeing their name against a game I want/ would like to play.
They've put me off pretty much all online interaction with games. Almost even put me off buying their games.
I think maybe they have the attitude of "who will take gamers complaints seriously" since it's just video games. But the issue is actually people's rights to fair treatment, and that strikes a chord with most people no matter if they like games or not.