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Official Trainer Thread  Football Tactics Trainer
DDS  posted on Jan 06, 2016 9:39:56 PM - Report post

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[Edited by DDS, 1/6/2016 9:47:35 PM]

Neo7  posted on Jan 06, 2016 10:36:02 PM - Report post

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originally posted by tieio

That is an interesting response, it works on your end. Good for you? I am not sure what that means? Does that mean you made this trainer for yourself so as long as it works for you all is well? Or does that mean you have it working so those of us reporting that it is not working properly must be doing something wrong? I am genuinely curious, not trying to criticize.

It means the developer (DDS) could not replicate the issue that you are reporting on. In a standard O&M SDLC process, the reporter needs to provide proper steps to recreate or additional information else there is nothing for the development team to do other than assume that it is an environment issue on your end (which all we can do is point you to the Trainer Troubleshooting Guide).

In a formal ticketing system, this response is the equivalent of moving a ticket status from "Analysis" or "In Progress" to "Need more Information". If no additional information is given within a reasonable amount of time then the natural progression is to close it as non-reproducible.

[Edited by Neo7, 1/6/2016 10:41:03 PM]

tieio  posted on Jan 10, 2016 5:48:25 PM - Report post

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It is unfortunate he could not replicate the issue but when you only have 4 posts from users and all 4 report the same issue, it is no longer environmental. I develop games since 1992, so yeah, I get the process. Your explanation makes sense to me, the first one from the developer did not. It is a small sample size but 4/4 is 100%, so you know, the environmental explanation is likely right out.

I clicked the link provided which only says that the trainer is no longer working with the current version, which is not the case so I did not follow that link further. All I wanted to do was help by reporting the issue I encountered, this has turned into something completely unnecessary. Thank you for your time and effort.

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