Ok can you revert your IE10 back to IE9 as IE10 can cause problems for many older trainers.
Here is the steps to follow for that.
1. Click the Start button, 2. Click the Control Panel, 3. Click Programs and Features, 4. Click on View Installed Updates on the left-hand side, (Internet Explorer 10 will be shown as an automated update), 5. Right click and choose Uninstall, (This process takes a little while so be patient and do not be tempted to stop the program while it is deleting Internet Explorer 10. Soon you will be asked to reboot the computer for this change to take effect. Do reboot as this will reset the computer to the former version of Internet Explorer 9).