Feedback, Complaints or Problems

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  Awful Customer Service
  • Current rank: 1 Star. Next Rank at 100 Posts.
    Send a message to norky13
    ELITE
    norky13 posted on May 22, 2013 10:59:58 AM - Report post
     
    This was some of the most god awful service i have ever had


    This receipt is for a TRIAL MEMBERSHIP which was activated successfully on May 12th. You have downloaded trainers for 5 games which is the limit. If you want to download more, then you will need to upgrade to a full membership.

    ----------------------
    Chris O'Rorke (chris@cheathappens.com)
    Co-Founder, Business Operations Manager
    Cheat Happens.com - www.cheathappens.com

    From: Klok Lok
    Sent: Wednesday, May 22, 2013 9:40 AM
    To: chris@cheathappens.com
    Subject: Membership still not upgraded days later


    Klok Lok
    8:04 AM (52 minutes ago)

    to Chris
    So i payed 20 dollars for one month for a trial membership


    Chris O'Rorke
    8:11 AM (46 minutes ago)

    to me
    Yes, that is correct. It states this very clearly in multiple places throughout the site and checkout process.

    ----------------------
    Chris O'Rorke (chris@cheathappens.com)
    Co-Founder, Business Operations Manager
    Cheat Happens.com - www.cheathappens.com

    From: Klok Lok
    Sent: Wednesday, May 22, 2013 10:04 AM
    To: Chris O'Rorke
    Subject: Re: Membership still not upgraded days later


    Klok Lok
    8:09 AM (47 minutes ago)

    to Chris
    Last time on another account i payed 20 dollars and it gave me membership


    Klok Lok
    8:14 AM (43 minutes ago)

    to Chris
    so i have to pay 40 more dollars when i just payed 20


    Klok Lok 8:15 AM (41 minutes ago)

    to Chris
    so basically instead of having to only pay 40 dollars i just threw away 20 dollars


    Chris O'Rorke
    8:52 AM (5 minutes ago)

    to me
    That was your choice. It’s not our fault if you don’t bother reading what you are purchasing.

    ----------------------
    Chris O'Rorke
    Co-Founder, Business Operations Manager
    Cheat Happens.com - www.cheathappens.com

    From: Klok Lok
    Sent: Wednesday, May 22, 2013 10:16 AM
  • Current rank: 3.5 Stars. Next Rank at 8000 Posts.
    Send a message to DABhand
    PHAT CAT
    DABhand posted on May 22, 2013 11:25:50 AM - Report post
     
    Can't blame a company who gave you all the information on what you are purchasing when you didn't read it.

    This is what has happened from what I can see (I am not staff), you purchased thinking you had so many days of access to everything but like most people you didn't read the terms and conditions.

    It was your own fault unfortunately, take it as a lesson to read things in the future in more detail (especially when dealing with banks and credit card companies).
    Oh and Don't forget some tuts on ASM and defeating DMA

    Clicky Here for them
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