Any payment made to this website has to be verified by an Administrator(Founders) before any upgrade to your account is made. This means that your account will not upgrade instantly, it is upgraded manually. Have a little patience though, there are 2 Administrators that manage this site with nearly 1.5 Million registered members, they are busy people, but they visit several times a day and it is very likely that your account will be upgraded within 48 hours from the time your payment clears.
In some rare cases, the Admins may miss an upgrade transaction. So if it has been over a week since your payment has cleared and your account status has yet to be upgraded, simply email a copy of your receipt to firstname.lastname@example.org and the problem will soon be resolved. We appreciate your patience and apologize for the inconvenience.
This pertains to anyone who paid for an alias change, custom avatar, or custom profile header. For this type of upgrade, all of the above information about Unlimited Account upgrades remains true, but this type of upgrade generally takes a little longer. Please allow a minimum of 1-2 weeks for the upgrade to take place before sending out an email about it.
[Edited by moderator dstates, 6/21/2014 7:49:35 AM]
[Edited by EvilParfait, 8/4/2013 6:56:54 AM]
I have sign a subscription for a ONE MONTH TRIAL account (USR: zigui982) on 09/01/13 . When I 'm connect to my account it's always "FREE".
It said I needed to send an email to the specified address, and I did.
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