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Locked Topic  Problems encountered renewing account
Darknightr  posted on Jun 10, 2012 4:06:00 PM - Report post

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Ive been a member for 3 years now, and my first 3 years just ran up, rendering all my trainers dead. Ofcourse i immedietly upgraded to lifetime unlimited. But for some reason i still havent recieved upgrade after an hour, im still marked as status=free.

Its stressing me out as ive recieved sms that my card has been charged, i have receipt in inbox, but my account is still marked free.

Please look at it asap since i rely on ch alot, especially for my steam games.

Yours sincerely, Darknightr

Skyheart  posted on Jun 10, 2012 4:10:18 PM - Report post

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If I remember rightly, account status/type has to be changed manually by one of the founders. This can be a quick process, but can take up to a few days (especially since it's Sunday), especially during particularly busy periods. Just be patient and leave a new message if it's not done by Tuesday or Wednesday.

[Edited by Skyheart, 6/10/2012 4:10:54 PM]

Darknightr  posted on Jun 10, 2012 4:15:10 PM - Report post

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thanks for reply, i didnt know that, i thought it went straight through last time i ordered. Hopefully it will be soon but i'll just wait then. I was just worried that something went amiss
DABhand  posted on Jun 10, 2012 4:17:34 PM - Report post

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It also comes down to the type of payment, some take longer than others. So be patient you will be fine
Darknightr  posted on Jun 10, 2012 4:58:16 PM - Report post

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Ive already been upgraded, so infact it didnt take long at all. I apologize for being concerned, i respect that the payments are manually filtered so unwanted guests wont gain full access.

I greatly appreciate answers from fellow members, I pm'd staff though and hope they werent bothered.

Happy gaming, thanks ch

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