How is this not constructive? They were hoping there was not another flame war so they told them about customer service and all that.
If that was for me...
Yes, Yes I do infact. And beyond the simple code injection too, code-shifting.
A good way to have handled this was to yes, pull the trainer, let everyone know that they have indeed found problems with it and unfortunately there's no ETA until they resolve it and MOVE ON..
I dont know about you but when the owners of a site are going to THREATEN everyone by saying well since you guys are ****s, you might even get a trainer now, well I find that to be a bit unprofessional.
Pull the trainer yes, don't give an ETA yes, but don't let 99% of the userbase feel like they are being punished for the action of a few. If even ONE person decides that he wont renew his membership after this, that would have been indication that it was handled badly
Again, I love this site, I appreciate all of the hard work that goes into it but don't ruin the respect that even one of us has for you by acting like that because frankly I found it very childish and unprofessional.
[Edited by scattaman, 10/2/2011 5:54:18 AM]
[Edited by KlosterKatten, 10/2/2011 9:51:21 AM]
I am curious though as to why the trainer cant be left up? People claimed it worked, and I've seen trainers with disclaimers on them before. I would agree with scattaman's convoluted point, don't punish the masses for a small number of people who cant wait 4 days for an update.
Bottomline: Screw the whiners, re-upload the original trainer, and update it when yah get the chance. I mean you already put the time into it right, Cal?