My God I am so annoyed at UbiSoft, I've been trying hours to get my copy registered on uPlay but I've still no joy. I checked this morning that my account was ready and I was good to go, the game had arrived from Play.com so I was really looking forward to getting up and running, even left work early but still no joy! I can't believe they have left themselves so open to the fallout and ridicule they'll get for this kind of service. Here's what I've sent to them via email to webmaster@ubisoft.co.uk but I'm not holding my breathe for any response (their email server is probably down too!):
"Dear Ubisoft,
Why is it impossible for me to login to my uPlay account to play a game, published by yourselves, but I am unable to do so because "the system is unavailable"? I get repeated errors such as this:
secure.ubi.com/login/404.aspx?aspxerrorpath=/login/Logout.aspx
as well as rebounding pages when attempting to login to my profile which I know worked this morning.
Surely a supposedly professional company such as yours would be able to contend with the anticipated workload that would be put on the registration servers for such an eagerly awaited game such as Assassins Creed 2?
I have been attempting to register the game since 4:30pm today and I am still unable to do so due to inadequate resources from your webservices?
I myself work within IT support and know that there should be backup servers/load balancers/alternative DNS routers etc., available to ensure 24/7 ongoing services. I support the servers and infrastructure for several sites including Virgin Cosmetics, the Environment Agency, Department for Transport and even though they sometimes get DDoS attacks, server faults, IIS issues etc., we are always able to maintain service.
I didn't believe all the hype I've read about this new so-called DRM that your company has introduced, I still remember the issues involving the original release of BioShock and all that that entailed when it first came out, but I thought surely they must have learned some lessons from that debacle but it would appear not.
I am frankly amazed at the situation, surely you must have anticipated that there would be intense demand from users wanting to play this game, you might even have thought that since there was a lot of "flaming" going around regarding the "DRM issue" that you were bound to have hacking attempts on the servers?
I resent the fact that I, a genuine purchaser of AC2 (I can email you the activation code/purchase receipt from Play.com etc. if needed) that I am unable to use goods purchased in good faith because of a lack of foresight by your company.
Situations like this only lead to greater frustrations and will drive people to look for hacks and crack to enable them to play such games and as legal buyer I am disgusted that I am having to endure the frustration and annoyance that this situation leaves me in.
I would be more understanding if there was relevant information regarding what the current situation was but your so-called automated helpline number is next to useless (and expensive calling from Ireland!) and there is no information on the forum site or even a webpage stating that the servers are currently available.
Please would you take on board these frustrations because I am all too aware that a great many other people are experiencing similar issues and surely that cannot be good for the reputation of your company or it's business practices.
I look forward to a prompt response and the resolving of these technical issues. A simple matter of a courtesy email to acknowledge the situation would not be too much to ask for surely?
Yours sincerely"
Maybe if we complained more at companies like this we wouldn't have to put up with such a poor service, I mean if I treated my clients and customers like that I'd be out of work pretty damned quick!
Oooh, rant over, until I don't get an answer or response!
Cheers
BB
Uh dude... While I understand the need to let of steam over the current snafus over at Ubisoft... But posting that entire chunk of words here? I don't see exactly what this accomplishes. U'd get better results (and response) if u posted this on Ubisoft's forums.
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