Feedback, Complaints or Problems

I was actually able to download the manager later on that night on Saturday. Not sure what was up. Now I get the manager stuck at the chromium part. I get past it by disabling my internet real quick then reconnecting it. Other than that things work as advertised again.

Im currently having the same issue, I click the download button but nothing seems to happen, try refreshing and even attempted through the browser on 3 seperate trainers only to get the same results. I downloaded a trainer yesterday but today I can't.

Having the same problem. I would get pass the status bar after waiting 10m. Then it will take me to the Download File page. After clicking on download and another 10m waiting, it would just take me to a page with this message. Service Unavailable
The server is temporarily unable to service your request. Please try again later.

My interpretation is this seems to be a routing issue, and not something specific on CH's end or each user's PC. For example, several times I will launch a trainer it will not load, just stuck on the splash screen. I start my command prompt, enter "ipconfig /release" to shut down my internet connection, and the trainer will immediately pop up (because I have an offline key installed). I then issue "ipconfig /renew" to restart my internet connection, and continue about my day. I do the same process when trying to download a trainer from the website or trainer manager if the download won't start.

It would help to know what address the downloader and trainers are trying to connect to in order to troubleshoot where it's getting hung up. I don't see anything useful in the debug logs other than "Internet connection verified Cheathappens Website Online." I tried a tracert to the hb.vntsm.com address that was called out earlier but it completes without issue, so I don't think that's the target here.

Getting it again. Tried 3 devices and did the whole clear everything, very annoying to have to do that as it logs me out of EVERYTHING but I did it.

Device 1: Main gaming PC Windows 11 OS. Cleared cookies and cache and restarted. Don't have AV, disabled Defender, Whitelisted. Times out waiting for "cheathappens.zendesk.com".

Device 2: Same internet connection, laptop running Ubuntu. Never logged into CH on this PC. No AV, No Defender (Linux). Same as above.

Device 3: Android Phone on cell data (different IP), Chrome browser, again never logged into CH on this device. Still times out.

I tried this as well with several devices and got no downloads.

We have no idea why a very small handful of users would be experiencing this unless it's a specific Akamai datacenter. Best thing you can do is create a HAR file when the problem is happening and send to me so I can send to Akamai.

I was ready to start creating that HAR file but finally starting to see downloads now. Every trainer I needed is now downloading immediately as well as the COSMOS.

Used Chrome, Windows 10 OS, Spectrum ISP.

[Edited by maethv, 11/25/2021 7:05:07 PM]