Feedback, Complaints or Problems

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Error occurred while processing request
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    Valadaya posted on Oct 30, 2021 11:57:29 AM - Report post
     
    Since 10/27 on and off I have been getting the following Error when trying to interact with Cheathappens and several of its services: "An error occurred while processing your request. Reference #97.cd427568.1635615066.3853763a". I believe there is expected maintenance on 11/01. Other symptoms I have encountered is Trainers unable to authenticate, inability to download trainers/offline key, and issues trying to update the Trainer manager. Trying to understand if these issues and specifically the request error is due to ongoing issues that will persist till maintenance or if there is something else going on that is unique to myself?
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    CyPHeR369 posted on Oct 30, 2021 12:00:24 PM - Report post
     
    try clearing all browser cache and cookies, and if using a VPN turn it off.

    [Edited by CyPHeR369, 10/30/2021 12:00:39 PM]
    "Light travels faster than sound. This is why some people appear bright until you hear them speak."
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    Valadaya posted on Oct 30, 2021 12:26:22 PM - Report post
     
    Cleared cookies and cache, not utilizing a VPN, primary browser is MS Edge Version 95.0.1020.40 (Official build) (64-bit), I also tried fresh install of Chrome/Firefox/Brave, same behavior in all cases. Once to the point of downloading something from CH slowness upon bundle and then once download button is available results in error. Is there anything additional that I should try?
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    Meleaina posted on Oct 30, 2021 12:33:21 PM - Report post
     
    i'm also having the same issue today
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    CyPHeR369 posted on Oct 30, 2021 12:50:38 PM - Report post
     
    That is why we are having the maintenance on the 1st, should clear all this up. For now just have to keep trying until you get a connection. May be slow at times, may be hit and miss. Trying to keep things as stable as possible until the scheduled downtime. Bare with us.

    Link
    "Light travels faster than sound. This is why some people appear bright until you hear them speak."
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    Valadaya posted on Oct 30, 2021 12:55:34 PM - Report post
     
    Thank you for quick replies and assistance.
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    Welce posted on Oct 30, 2021 3:58:14 PM - Report post
     
    Same thing and been trying for an hour. 🙁
    Hope the fix does indeed fix things.
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    PWizard posted on Oct 30, 2021 7:02:07 PM - Report post
     
    Contribute to our KICKSTARTER so we can get a new, more powerful web server to handle all the increased traffic and say goodbye to errors like this!

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    Chris O'Rorke (chris@cheathappens.com)
    Co-Founder: Cheat Happens.com
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