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  ATTENTION: WEBROOT USERS
  • Send a message to sadzewicz
    INACTIVE
    sadzewicz posted on Nov 09, 2020 10:27:12 PM - Report post
     
    I absolutely despise antivirus devs and this comes from a college student that STUDIED cybersecurity. I specifically asked them on a tech support chat once when they said they couldn't fix something right away where they hid their exclusion list on the AV program and they tried to tell me "there is none that feature doesn't exist" like I was a complete idiot that shouldn't know or be trusted to use the list to allow my own programs I want to bypass the AV system. Lo and behold after I called them out on their BS and they still refused, I did a deep dive and checked all the advanced settings and found an exclusion list that supposedly wasn't a feature to add all of my trainers to. They treat everyone on support like they are too stupid to have the information they request for utilizing software they paid for. Is there any way to use an exlusion list on WEBROOT to bypass the issue?

    [Edited by sadzewicz, 11/9/2020 10:30:46 PM]
     
  • Moderator
    Send a message to CyPHeR369
    MODERATOR
    CyPHeR369 posted on Nov 09, 2020 11:08:14 PM - Report post
     
    quote:
    originally posted by sadzewicz

    I absolutely despise antivirus devs and this comes from a college student that STUDIED cybersecurity. I specifically asked them on a tech support chat once when they said they couldn't fix something right away where they hid their exclusion list on the AV program and they tried to tell me "there is none that feature doesn't exist" like I was a complete idiot that shouldn't know or be trusted to use the list to allow my own programs I want to bypass the AV system. Lo and behold after I called them out on their BS and they still refused, I did a deep dive and checked all the advanced settings and found an exclusion list that supposedly wasn't a feature to add all of my trainers to. They treat everyone on support like they are too stupid to have the information they request for utilizing software they paid for. Is there any way to use an exlusion list on WEBROOT to bypass the issue?

    [Edited by sadzewicz, 11/9/2020 10:30:46 PM]

    Link

    "Light travels faster than sound. This is why some people appear bright until you hear them speak."
  • Current rank: 1.5 Stars. Next Rank at 500 Posts.
    Send a message to GrammatonClerik
    ELDER
    GrammatonClerik posted on Nov 11, 2020 10:29:54 PM - Report post
     
    Wow holly hell I am yet to see Webroot actually catch anything....it figures that it catches a false positive...knowing their support and sales technique anything about webroot is "Secret sauce that no one is intelligent enough to understand. Only webroot employees know how it works and it's super duper magic" besides that company has changed more hands over the past 3 years than a thai street walker. I still have unopened 5 PC 3 year lic that I got on Black friday back in 2016 for $5 from newegg.

    I dropped them like a bad infection once they changed hands, they were shaky to begin with and I only used them as a 2nd AntiMalware scanner since they were so light, but after they sold out, I said Peace.

    [Edited by GrammatonClerik, 11/11/2020 10:32:06 PM]

    Just so people know, Webroot used to be managed in Colorado by former 3 letter agency spooks before they sold out.

    [Edited by GrammatonClerik, 11/11/2020 10:33:28 PM]
  • Current rank: 1 Star. Next Rank at 100 Posts.
    Send a message to redhawx
    CHEATMASTER
    redhawx posted on Nov 12, 2020 2:15:01 AM - Report post
     
    I just said screw it and went to Avast.
  • Current rank: 1.5 Stars. Next Rank at 500 Posts.
    Send a message to GrammatonClerik
    ELDER
    GrammatonClerik posted on Nov 17, 2020 10:08:56 PM - Report post
     
    quote:
    originally posted by redhawx

    I just said screw it and went to Avast.

    That is a correct response when it comes to WebRoot. That thing is a dead tech.

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