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Incorrect Text on Trainer Update Form
 
atrapenna  posted on Nov 13, 2017 10:54:26 PM - Report post

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The Trainer Update Notification System has a block of text which reads as follows:

"This form is not to be used to request support for additional distributions of the game, please use the official trainer thread to make those requests. It is important that all steps of the trainer troubleshooting guide be followed before reporting an update. It takes our staff time to uninstall other games, re-download, re-install, re-patch and re-test each trainer, many of which are found to be working correctly. This takes time away from creating and updating trainers for other games."

The line which seems to be incorrect is "This form is not to be used to request support for additional distributions of the game, please use the official trainer thread to make those requests."

When I made such a request on the official trainer thread for the game, a site support staff member indicated that such a request required going through the "additional options" request form.

Since the additional options form doesn't indicate that either, perhaps both should have their text updated to indicate that as the proper place to make those requests and that it's limited to Lifetime Plus members only.
Just a suggestion, so as to limit others from having similar confusions about additional platform support requests.

 
Jaks  posted on Nov 14, 2017 1:40:26 AM - Report post

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+1 Good point. I think that would be helpful, too.
 
PWizard  posted on Nov 14, 2017 2:16:49 PM - Report post

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I have edited / added the text as mentioned. Thank you for the tip.
 
Jaks  posted on Nov 14, 2017 4:00:20 PM - Report post

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quote:
originally posted by PWizard

I have edited / added the text as mentioned. Thank you for the tip.

Thanks Chief.

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