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Invalid Trainer User
 
Maverick2587  posted on Jul 30, 2017 2:40:21 PM - Report post

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Hi, I have the Invalid User Message in all my Trainer since Thursday. Before it have the Trainer works perfect. I have download the Offlinekey but is not working for me.

Sorry for my bad English.

Best regards Mav

 
PWizard  posted on Jul 30, 2017 4:26:12 PM - Report post

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Something is blocking your trainers from authenticating.

Please disable/uninstall all antivirus, firewall and other security software including browser addons and extensions. Right click "Run as Administrator" on trainer and game. Plug your PC directly into the internet, bypassing all network routers and firewalls. If you have been using VPN software such as Spotflux, a complete windows reinstall might be necessary as some of these products mess up Windows firewall registry settings which cause the trainers to be blocked.

 
CSalvation  posted on Aug 01, 2017 12:09:48 AM - Report post

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I have the same issue, latest Insider build, seems recent - everythings as it should be to allow authentication access, Windows Defender is set not to be a pain, still doesn't go through, gives the Invalid User issue (Mad Max Trainer) - tried re-downloading it, and the rest, not a thing, I'm wondering, if at least on my part, maybe others, whether Microsoft have changed certain things that are preventing the communication?

Edit: Also tried to get an Offline key and test it that way, but I've reached my limit of 5 (though it never seems to work for me anyway, worth a test)

[Edited by CSalvation, 8/1/2017 12:11:00 AM]

 
Taurusplopp  posted on Aug 01, 2017 12:34:32 AM - Report post

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Did you try to clear/wipe your browser cache/ Windows tmp folder and reboot your PC as well?
 
CSalvation  posted on Aug 01, 2017 2:59:06 AM - Report post

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I did indeed, not a thing seems to work, almost tempted to force the DNS via the hosts file to see if that even works
 
DraySpittle  posted on Aug 02, 2017 5:23:16 PM - Report post

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Latest windows insider build, no trainers authenticate for me either.
 
PWizard  posted on Aug 02, 2017 5:43:44 PM - Report post

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Sounds like something in the insider build could be blocking the authentication. You guys will have to play around with the settings and see if you can figure out what it is.

If someone with the latest insider build that has this issue would let me do a teamviewer session then I can run some tests.

If someone with the latest insider build does NOT have this issue, please post here.

If everyone having this issue is using the latest insider build, then please post here as well.

We can't fix something that we can't reproduce or find a common denominator like the same security software, OS build, etc.

[Edited by PWizard, 8/2/2017 6:02:00 PM]

 
DraySpittle  posted on Aug 03, 2017 5:22:58 PM - Report post

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I'm down to do a teamviewer session. idk if you have time tonight, but I could after work tomorrow as well. I installed the new insider build they released last night, but the issue is still present.
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