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"Could not create HELP.txt file"
 
dkam  posted on Sep 17, 2015 3:28:49 AM - Report post

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All of a sudden, I've started getting an error message that says "Could not create HELP.txt file." Clicking OK causes another message that says "Could not install file - Installation failed."

I've uninstalled my antivirus. I've disabled Windows Defender. I've disabled Windows Firewall. I've removed Internet Explorer. I even reverted my system back to the earliest restore point. NOTHING has helped.

I know it's a problem with the authentication process, but I can't for the life of me figure out WHAT is causing it.

Any suggestions?

 
PWizard  posted on Sep 17, 2015 6:51:36 AM - Report post

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This is something blocking it or you are not right clicking run as admin on trainer.
 
BOMBDABASE  posted on Dec 19, 2017 10:46:09 AM - Report post

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im running into the same issue and i tried running the middle earth shadow of war trainer and it keeps giving this error my antivirus kept deleting the txt files idk why maybe its the offline trainer key thats doing this il repost in a second if that works or if it doesnt
 
Taurusplopp  posted on Dec 19, 2017 10:52:11 AM - Report post

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What is your Windows OS version & edition? Insider Preview?

And which security software do you use?

 
cainite  posted on Dec 27, 2017 6:12:42 AM - Report post

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Running into the same issue since a recent bitdefender update.

Could you specify what file in what folder it is trying to create so I can whitelist it?

Same goes for the Cheath###.tmp file that the trainers try to create, it would help greatly if the ### was a fixed number every time so I can whitelist it.

 
Taurusplopp  posted on Dec 27, 2017 7:05:42 AM - Report post

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quote:
originally posted by cainite

Running into the same issue since a recent bitdefender update.

Could you specify what file in what folder it is trying to create so I can whitelist it?

Same goes for the Cheath###.tmp file that the trainers try to create, it would help greatly if the ### was a fixed number every time so I can whitelist it.

I suggest you try it with a the usual scan exclusions in the AV module for the trainer exe file and the Work folder located here -> C:\Users\YourWindowsUserName\Cheathappens\ and completely disable the Advanced Threat Defense module as you cannot exclude folders or *.tmp files in there.

But you still might run into this error message.


For further support, please contact Bitdefender.

[Edited by moderator Taurusplopp, 12/28/2017 2:13:42 AM]

 
Weiss  posted on Dec 27, 2017 7:21:28 AM - Report post

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I'm having the same issue. But, i'm using Windows Defender only.
It's not happening with all Trainers.

Here's a screenshot: i.imgur.com/mzwkG1Z.png

I already added the CheatHappens folder to the exclusions, but, when it occurs, i simply disable Windows Defender and everything works fine.

I'm using Windows 10 - Version 1709.

 
Taurusplopp  posted on Dec 27, 2017 7:23:47 AM - Report post

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Thank you for letting us know. Please take it to Microsoft and let them know about this being a false positive again.
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