Feedback, Complaints or Problems

Hey,

I'm sorry if this is a double post, I was logged out when I tried to submit so I don't think it did.

I tried to log into my lifetime account 'Lundster' yesterday and got greeted with this message:

Sign-In Error

We're sorry, user Lundster is currently marked as "inactive" in our system.
This could be for many reasons, but the most common is for improper behavior or inactivity for more than 6 months. Your account may also be temporarily disabled for security reasons. Please contact nevermore@cheathappens.com to find out why your account has been marked as inactive or if you believe you've arrived at this page by mistake.

NOTE: THIS ERROR CAN ALSO OCCUR DUE TO A CORRUPTED LOGIN COOKIE. IF YOU BELIEVE THIS MESSAGE TO BE IN ERROR, PLEASE CLEAR YOUR BROWSER CACHE AND COOKIES AND RE-LOGIN. YOU MAY ALSO NEED TO LOWER YOUR BROWSER SECURITY SETTINGS TO ALLOW COOKIES.

I followed the steps suggested but have had no luck.

I have no idea whats happened. I've had the lifetime account for a few years now.
Have I been banned or something? I've rarely posted stuff on the boards and when I did there was nothing breaching the rules.

Is it a mistake or something?

Thank you,

Lundster.

We found your personalized trainers being authenticated over 125 times from multiple IP addresses on 06/22. This is indicative of trainers being shared and a violation of our terms of service.

What? I was opening all my trainers at my sisters while I was housesitting for her. I was opening them because I was renaming them so I could see clearly which game they were for. Unless someone hacked my account or something.

EDIT: I was just killing some time. I like to organise folders :P
I was opening each one to double check which game they were for then I renamed the file for the full game title, then I reopened them to authorise their use through AVG internet security/AVG PC tune up. Thats probably why it came up as authenticating so many times. As for the multiple IP Addresses it was probably my sisters ip address at her house and then my own ip address at my house. It's nothing to do with sharing. Just a bit of OCD. I could get a screenshot of all the trainers renamed and then I think I could get one of the authorisation log for AVG just so you can see I reopened them all.

[Edited by Lundster2, 6/26/2014 4:37:21 AM]

[Edited by Lundster2, 6/26/2014 4:42:15 AM]

[Edited by Lundster2, 6/26/2014 4:45:42 AM]

Your account has been reactivated but will continue to be monitored closely.