Wargame: European Escalation Message Board  

So assuming this doesn't get like deleted by admins (judging how customer relations is apparently TABOO) I just wanted to mention that I only now stopped back in and saw that I apparently got this trainer toasted. Now as ridiculous as I find that; I find myself in an odd position. As a self respecting gamer, I feel obligated for apologizing to those who found use in the wargame trainer. I genuinely feel bad that you've all be punished on account of what I said; and though I wont be taking it back, I had no intention of making it harder for ya'll, fellow customers.

I just hope you all realize that I said what I said because I was genuinely aggravated at the attitude some of the administrators were taking with subscribers and not on this forum alone. I spoke out against their CUSTOMER SERVICE; NOT the wargame trainer. I commended them several times for keeping support up as long as they did. So regardless if whether you agree with what I said - essentially - they punished a paying customer by ostracising him by... punishing other customers.

SO - I said what was on my mind (I swear, that should be my epitaph ) - my first forum post EVER on this website. Hell of a first impression, huh?!?!

And so they retired a trainer and blamed it on me.

Seriously; read that back to me. 'Cuz I'm still not sure I'm following.

Bottom line; regardless of how I felt about it, regardless if I think I'm right or wrong, that's irrelevant (which I thought my post was anyway) I just wanted to say; This game is hard as hell! And if you were using this trainer to enjoy it? Well, then I apologize to YOU; honest to god - 'cause I'd be pretty ****ed off if I couldn't enjoy this game. I sincerely hope you find an alternative; or that they resume support for it.



You're welcome to read my message to Pwnwiz or whatever his name was. Lol sorry guys; I speak from the heart - survive 3 combat tours and a few wives and you'll learn it's pretty important!


"Okay - being perfectly sincere, as I always am - but when I posted on the board about the wargame trainer? I was genuinely aggravated - for reasons I thought legitimate. Whether coming to my own conclusions was a mis-interpretation or not; you're going to ostracise one of your paying customers by punishing other paying customers? I'm seriously trying to be reasonable here - no joking - but did you really retire a trainer because of MY comments? I would honestly like to hear the answer.

I mean, honestly; If you DID? You took a comment made about your CUSTOMER SERVICE (as I recall, I commended CH several times for making a wargame trainer like 15 times - i mean the fact that I posted in the wargame forum was incidental at best!) and "retire" a trainer because of it?

Please if I'm getting something wrong here, please let me know because theirs obviously been a huge miscommunication here.

I mean; if I had been banned, at least I could of said, "wow; butt hurt a$$holes - oh well, serves me right paying money for trainers"

Instead, I come to find an email, inviting me to renew my membership - that you obviously took it personal; punished your other paying customers and blamed it on me.

Listen, I'm nearly 30; combat vet of three tours with a loving family and a great living. I'm pretty gosh damn happy with my life and how it's turned out; but that doesn't make me arrogant. I won't take back what I said - I thought telling somebody they signed up for something they didn't need was pretty damn arrogant.

But I am not above apologizing;

I aint sorry I said it - but I am sorry if it offended you. As I had said in my post, you guys work hard to release working trainers - but if you're going to imply like a customer caused you to retire a trainer for a game that really needs one?

Seriously guy... I'm asking you; as a fellow gamer - as a man. For your own sake, either:

A: grow thicker skin

B: Find better excuses for terminating support; other than blaming paying customers (try the developers)

or C: Grab your balls, follow through, and ban my ass and void my subscription.

Or just get mad, take your ball and go home - but know right now - you blamed it on me, a paying customer; who was just raising a legitimate point about your customer service - NOT about the wargame trainer."



[Edited by ghostmedic171, 11/8/2012 9:13:02 PM]

We have to support literally THOUSANDS of games at any given time. There are several factors that determine whether one game continues to be supported or it gets retired. We look at the number of updates, the frequency of those updates, the difficulty of updating and then finally the user feedback. We have updated this particular trainer over 20 times since it was released. It continues to get bi-weekly patches. Each patch they add in more things that make it infinitely more difficult to update the trainer, it's almost like starting over with every new patch which can last one day or maybe even 3 days before we get to do it all over again. Then, on top of all that, we get disrespectful comments like yours about our work on a game that apparently is forever broken. Why not ask the game developer why they can't make a working game after 20+ patches? Those things combined makes it a no-brainer as whether or not to retire this game.

You did actually ask for more updates to the game you like most.

What some people fail to realise its close to impossible to do them all, newer titles are released a lot, and with more and more people looking for trainers for Indie titles then the list gets bigger quicker.

Whether or not a game gets x amount of patches, eventually a game has to be retired from the list either because of the time it takes to make a new trainer due to patches, or the game is too old to be supported any more.

It is the nature of business you have to move along with the times or be caught up in the past and disappear. Just like your career has to keep up with latest weaponry and technology to succeed.

but on the other hand it is good they patch game they released. It's quite shaming for them that they can't fix all problems in just a few patches.

[Edited by sharp911, 11/10/2012 10:55:16 AM]

@ghostmedic
you can still have fun with trainers
Link
just make a game version rollback

[Edited by sharp911, 11/10/2012 10:56:53 AM]

[Edited by sharp911, 11/10/2012 10:57:12 AM]

yep i must admit that this game is so difficult and the updates are non stop. Thanks for trying to keep up tho!

Also the fix to roll back the exe file to a previous versions work but now everytime to go on to steam to play it updates it again so i have to change the exe file everytime! Any idea on how to avoid this so i can keep on using your last trainer?

Thanks in advance

I understand the problems: WG:EE most definitely isn't the most popular game, it isn't the easiest to crack, and they constantly roll out updates so often it almost seems like they just want to break the trainer.

How about a compromise? We know that rolling back the version works, but it doesn't / didn't let you use the new content. How about we just get trainer updates for major patches, and their little bull**** balance patches can be ignored, and users should just roll back the version? The changes they make to balance really shouldn't be of concern for those using the trainers so rolling back shouldn't cause anyone much grief, which will allow the trainer creators to focus on other projects instead of getting bogged down with ridiculous changes to two numbers that suddenly require the trainer to be reworked.

game broken?
not as i see it, all i see each update (at least now days) is a mini DLC wich adds more conntent
any way i think the site developers did excelenet job on this game and i am nothing but gratefull