This page is designed to help Cheat Happens users better deal with antivirus warnings and false positives generated by Norton. Use the information below to learn how to report false positives and temporarily disable protection or whitelist our files to allow them to run.
1. Enter your name and email address
2. Choose from the dropdown menu 'Submission Type: File Submission' (default)
3. Browse and select your file (detailed informations provided)
4. Describe the symptoms/ enter a comment
5. Solve the security captcha
6. Submit
Temporarily Disable Protection or Add to Exceptions
1. Keep all your trainers in a single folder. I use a folder actually located on my Desktop, but it doesn't really matter where you put it. When you download trainers, move the archive to this folder before extracting its contents. Do not keep anything besides trainers in this folder, as we will be making it a "blind spot" for Norton.
2. Open your Norton Security interface. (Easiest way is to double-click the yellow Norton icon in your Windows taskbar.) Go to Settings > Antivirus > Scans and Risks. Make sure "Low Risks" is set to "Ask Me."
3. IN THE SAME DIALOG, locate the lines "Items to Exclude from Scans" and "Items to Exclude from Auto-Protect..." and for each one, click "Configure [+]" and add your Trainers folder as an exclusion. You must do this for both lists.
4. If you get a Norton pop-up saying it's quarantined a risk, and the risk is a CH trainer, click either "restore" or "options > restore" as applicable. When you restore it, make sure the box to exclude the item from future scans is checked.
5. The first time you run any trainer (and usually updates) you'll get a pop-up from Norton asking you whether it's okay to let the program through the firewall. This is the trainer trying to authenticate with CH. Make sure "allow always" is selected and click OK.
6. If you don't get the option noted above when you run a trainer and it won't authenticate, open your Norton and go to Settings > Firewall > Program Control. Find the trainer (its file name will be its listed name) and set its access setting to "Allow."
7. Some CH trainers use temporary files while operating. If memory serves they're usually called "MNN-something.tmp" but I may be wrong. Regardless, they operate in a specific folder. I don't remember if it's in Windows or Program Files (x86) or what; I lost my entire volume last week and I'm running a completely fresh install of Win10. I haven't run a trainer that does this yet. Anyway, Norton will tell you where the blocked .tmp files were. The folder name will be Cheat Happens or CheatHappens (again I forget which). Add this folder to the lists from Step 3.
While we try and keep the information on this page updated, many software vendors offer multiple versions of their protection software and each can vary slightly or even be completely different. It's also possible that as they release new versions, they may have changed the user interface or the above procedures. You can let us know by contacting our support staff or visiting this link.
