This page is designed to help Cheat Happens users better deal with antivirus warnings and false positives generated by ESET. Use the information below to learn how to report false positives and temporarily disable protection or whitelist our files to allow them to run.
1. Zip/rar the file(s) and password protect the archive with the pw infected
2. Create an email -> The subject has to be: False Positive, in the email's body note the password used in quotation marks, attach the zip/rar file and include a comment
3. Sent the email to samples@eset.com
Temporarily Disable Protection or Add to Exceptions
ESET 13.2.18 Folder Exclusion URL Exclusion
ESET Internet Security v10 False Positive
ESET Internet Security v10
Hidden Items + File Exclusion
ESET Internet Security v10 Web + Hidden Items + Folder + File Exclusion
Information Not Accurate?
While we try and keep the information on this page updated, many software vendors offer multiple versions of their protection software and each can vary slightly or even be completely different. It's also possible that as they release new versions, they may have changed the user interface or the above procedures. You can let us know by contacting our support staff or visiting this link.
