This page is designed to help Cheat Happens users better deal with antivirus warnings and false positives generated by Dr.Web. Use the information below to learn how to report false positives and temporarily disable protection or whitelist our files to allow them to run.
1. Fill in the required fields.
2. Attach file.
3. In the field Submission category select
a) False detection or b) False detection by Dr Web heuristic analyzer
4. Write the reason you sent that file.
Serial number is NOT required
Temporarily Disable Protection or Add to Exceptions
While we try and keep the information on this page updated, many software vendors offer multiple versions of their protection software and each can vary slightly or even be completely different. It's also possible that as they release new versions, they may have changed the user interface or the above procedures. You can let us know by contacting our support staff or visiting this link.