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Locked Topic  Help, charged, account not yet unlimited
 
AustinRomani  posted on Mar 18, 2010 9:55:06 PM - Report post

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I have tried to look all over the site for a customer service email or number to no avail. I made a profile and opted in for the unlimited yearly membership, my credit card was charged, but I still show up as free even though it has been a couple of hours. I received a confirmation of the amount, and checked my bank statement and the charge was placed. Can anyone please refer me to whom I need to speak to, or can an administrator provide me with any assistance? Thank you
 
HonestGamer  posted on Mar 18, 2010 10:01:55 PM - Report post

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quote:
originally posted by AustinRomani

I have tried to look all over the site for a customer service email or number to no avail. I made a profile and opted in for the unlimited yearly membership, my credit card was charged, but I still show up as free even though it has been a couple of hours. I received a confirmation of the amount, and checked my bank statement and the charge was placed. Can anyone please refer me to whom I need to speak to, or can an administrator provide me with any assistance? Thank you

Converting free membership into UNLIMITED is a manual procedure. So you got to have patience! Wait till 24 hours have passed by, and if you still haven't got your UNLIMITED membership, you may post a complaint.

But many times it takes more than 24 hours. But don't worry, you aren't getting scammed.

 
PWizard  posted on Mar 19, 2010 5:47:16 AM - Report post

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Email me a copy of your receipt. chris @ cheathappens.com.
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