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Locked Topic  An error while loading site in the UAE.
 
Evanscense  posted on Jan 16, 2010 5:14:04 AM - Report post

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Hi,
I have a friend in the UAE and he wants to become an UNL. MEMBER on the site but, every time when he opens the site he faces an error.

The error is: Page Can Not Be Found.

And once myself faced this error. I have another friends in the United Arab Emirates that they aren't able to open site, too.

It's very kind of you to track the problem as soon as possible.

Thanks.

Regards;
/Evanscense

[Edited by Evanscense, 1/16/2010 5:16:28 AM]

 
PWizard  posted on Jan 16, 2010 5:23:28 AM - Report post

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No idea without having those people's IP addresses.
 
Evanscense  posted on Jan 16, 2010 5:33:59 AM - Report post

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quote:
originally posted by PWizard

No idea without having those people's IP addresses.

His IP address is : 86.96.226.90.

 
PWizard  posted on Jan 16, 2010 8:20:13 AM - Report post

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We are not blocking that address. Must be something with his ISP or software.
 
Neo7  posted on Jan 16, 2010 9:17:02 AM - Report post

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Tell him to do the command prompt tests and return the results.

The nslookup Test: This will determine if he can connect to a DNS server that will allow him to retrieve this site:
1. Open Command Promt:
2. Type this command: nslookup www.cheathappens.com
3. If this passes, go to the ping test.
4. If this fails, your ISP has blacklisted this site.

The Ping Test: This will test if he can connect to CHU
1. Open command prompt
2. Type this command: ping www.cheathappens.com
3. If this test FAILS, then go to the traceroute test.
4. If this test PASSES, then there is a problem with your browser software or something on your computer blocking access.

The TraceRoute Test: If you can obtain an IP address from CHU but cannot connect to it there is a problem with a DNS server along the way that's denying permission (ISP is at fault either directly or indirectly).
1. Open command prompt
2. Type this command: tracert www.cheathappens.com
3. If this test succeeds, there is a problem with your computer.
4. if this test fails, there is a problem in the route your ISP is trying to invoke to get to this site.

 
Caracaos  posted on Jan 17, 2010 4:22:01 AM - Report post

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Huh. I live in the UAE and I don't have any trouble logging into the site. Etisalat service is pretty inconsistent, so if your buddy tries repeatedly the site should load.
 
Evanscense  posted on Jan 17, 2010 6:02:49 AM - Report post

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quote:
originally posted by Caracaos

Huh. I live in the UAE and I don't have any trouble logging into the site. Etisalat service is pretty inconsistent, so if your buddy tries repeatedly the site should load.

He lives in the Dubai.
And i told some people have this problem, one of them is my friend.

@Neo: ok, i tell him! thanks.

 
Evanscense  posted on Jan 17, 2010 6:08:30 AM - Report post

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The problem was solved.. Thanks everybody.
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