take a look at this uplay link forums.ubi.com/showthread.php/821411-WARNING-Reinstalling-the-uplay-client-will-remove-your-save-files-Forums
@ romanos2314 Awhile back I was having several problems with UPlay. After trying a few things they suggested, they finally sent me the following message. It has detailed instructions for the uninstall-reinstall process. I followed the steps exactly and it fixed all of my problems. It's been fins ever since.
------------------------------------------------------------------------
Please try uninstalling and reinstalling the Uplay PC Client to see if that resolves the issues that you are encountering.
Some of these steps may be tricky. If you would like us to walk you through the process, please contact us at 919.460.9778. We are open Monday through Friday from 9:00am to 12:00am (Midnight) EST.
----------------
!!BEFORE YOU BEGIN!!
Please backup all of your Uplay saves. These saves should be located at the following location:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\
Make a copy of all folders located within the User ID folder and store them in a safe location. After reinstalling Uplay, return these folders to the same location and your savegames should be restored.
----------------
1. First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Programs and Features' (Windows Vista, 7, and 8) icon in your computer's control panel.
It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it or the game. If so, you can skip this step.
Next, you will need to uninstall the "Uplay" software from the 'Add/Remove Programs' (Windows XP) / 'Programs and Features' (Windows Vista, 7 and 8) icon in your computer's control panel.
It's possible that the "Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.
2. After uninstalling the software, you will need to manually delete any leftover files in the following directory:
C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows)
Please do not skip this step as it is very important. If this folder does not exist, please go to the next step.
3. I also suggest that you check for these registry keys.
- From Windows, click Start -> Run (XP), Start Search (Vista), or Search Programs and Files (Win 7). Alternately, press the Windows key and the "R" key at the same time.
- In the Open box, type "regedit" (without the quotes) and click OK.
- Search the folder destinations for these registry keys. If found, please delete them.
Registry keys for Uplay and Ubisoft Game Launcher:
Win Vista/7 32bit
HKEY_LOCAL_MACHINE\SOFTWARE\Ubisoft\Ubisoft Game Launcher
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{888F1505-C2B3-4FDE-835D-36353EBD4754}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Uplay
Win Vista/7 64bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ubisoft\Ubisoft Game Launcher
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{888F1505-C2B3-4FDE-835D-36353EBD4754}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Uplay
4. Once you have fully uninstalled Uplay/Game Launcher, you can reinstall the Uplay PC Client software from: static3.cdn.ubi.com/orbit/launcher_installer/UplayInstaller.exe or uplay.ubi.com
--------------------------
Hope that helps.
yes you hels a lot but the 4 spep it doent opens the page. so i make the first 3 steps and i hope not losing any games progress.Plus i dont find the regedit entries so now i have my saved games secured and i can uninstall the uplay and then reinstall it am i right? passsing the regedit moves.. thanks you
[Edited by romanos2314, 4/26/2016 3:29:24 PM]
Try this:
Link
[Edited by element5, 4/26/2016 3:42:40 PM]