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120 GB
 
Caliber  posted on Jun 29, 2015 6:14:37 PM - Report post

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that's how much games I installed the last 24 hours of old games that people reported the trainer wasnt working blah blah. Only to discover all these game trainers work just fine and people are making stupid errors, like running the trainer without admin priviledges or they have wrong version, etc.

sigh..

 
PWizard  posted on Jun 29, 2015 6:22:41 PM - Report post

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I think perhaps we should start penalizing those people that repeatedly report false updates or falsely report trainers not working when they are. People don't realize that we have to uninstall other games, re-download, re-install, re-patch and re-test all of these games which takes up a lot of precious time that could be used making trainers for more games or updating other titles that DO require updating. Then of course one of the games we had to uninstall in order to have room to install something different then patches the next day so we get to do the whole process over again.

Vote YES or NO.

[Edited by PWizard, 6/29/2015 7:05:01 PM]

 
Caliber  posted on Jun 29, 2015 6:29:09 PM - Report post

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well i certainly want people to report problems if they have them.. but some of this is right out of the troubleshooting documents...

very frustrating..

usually it's

1. no admin rights
2. antivirus or something like that blocking trainer
3. user did not press F1 to activate trainer
4. game isn't actually running (i.e. at launcher)


best,
Cal

 
kingkob  posted on Jun 29, 2015 6:42:07 PM - Report post

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I have to vote on NO.
Yes it's frustrating what you guys go through but you got to understand that these people are your customers and supporters and most of them dont lurk the CH forums all day like we do and becuase of that they are'nt aware of the troubleshoot steps that could help them with the issue.
Their first instinct when the service is not working is to turn to the service provider and that's natural.
Insted of punish them I suggest you ask them to go through all the troubleshoot steps and only then report if the problem persists.

[Edited by kingkob, 6/29/2015 6:48:09 PM]

 
mykl_c  posted on Jun 29, 2015 7:01:09 PM - Report post

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Sadly, in the same way that there is no limit to human ingenuity, there is also no limit to human stupidity.
However, I think most of the problem here is similar to what I encounter with PC support - people don't rtfm and are too lazy to spend a couple of minutes trying the basic troubleshooting instructions you provide - much easier to say "It doesn't work" and throw it to you.
It's frustrating as hell, but until we get Human 1.5 I can't see any punitive measures working, excapt perhaps to discourage those who actually have a problem from reporting it. Maybe an auto-responder to any new problem reports directing the user to the FAQ?
My own experience as a user says that @Caliber has the issues list correct. I sometimes forget to add admin rights in my hurry to get into a new trainer/game, and because it requires us to actually do something slightly technical, a lot of people are going to have difficulty for one reason or another. It took me a while to realise that the best solution to the AV issue is simply to exclude my desktop folder.
The first thing I now ask myself when I have a problem with a trainer is - "What did I forget?"
 
PWizard  posted on Jun 29, 2015 7:03:54 PM - Report post

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The troubleshooting steps are posted on EVERY TRAINER and EVERY PAGE and with EVERY POST of a trainer. Perhaps we need to require a minimum of 5 people reporting an update is needed before we even look at it. The problem if we do not have some kind of measures in place is that after enough people "cry wolf" we simply will just start ignoring the cries until a few days later which will just delay those trainers that DO require an update. Of course we want to help those people with problems but constantly reporting to us after every single patch that a new trainer is required when 95% of the time it does not is impeding our ability to effectively do our job. All I am asking for is feedback on a possible solution to the problem.
 
Sapphire  posted on Jun 29, 2015 7:20:56 PM - Report post

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quote:
originally posted by PWizard

The troubleshooting steps are posted on EVERY TRAINER and EVERY PAGE and with EVERY POST of a trainer. Perhaps we need to require a minimum of 5 people reporting an update is needed before we even look at it. The problem if we do not have some kind of measures in place is that after enough people "cry wolf" we simply will just start ignoring the cries until a few days later which will just delay those trainers that DO require an update. Of course we want to help those people with problems but constantly reporting to us after every single patch that a new trainer is required when 95% of the time it does not is impeding our ability to effectively do our job. All I am asking for is feedback on a possible solution to the problem.

5 people seems a bit extreme, even I myself once had a trainer I couldn't get working when all I forgot to do was run it as admin. Now I didn't post about it just kept trying different things. But I personally test a trainer extensively before saying it doesn't work, and honestly never encountered where it didn't work besides it being an old ass game that has been retired or something, my point is if I report a trainer working I like to think I'm right and like kingkob said not all lurk on CH as much as some of us do but adding an invisible "rank ladder" to the severity a report is taken feels wrong when I think about it, tho it's a solution. That being said, I got a bit of a long shot solution could always get a couple of loyal CH users like you did with the CH promo club that when a game is reported with a trainer not working, to save YOU guys the time to go and test let those test it for you instead, if they do encounter issues themself then Cal or 0x90 can then redownload the game, but that kinda goes back to the "rank ladder" again lol. If you like the idea tho, let me know and I can try and explain in detail how I see it working out.

Voluntary work that is of course, I would personally be willing to offer my assistance

[Edited by Sapphire, 6/29/2015 7:22:26 PM]

 

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quote:
originally posted by Sapphire

quote:
originally posted by PWizard

The troubleshooting steps are posted on EVERY TRAINER and EVERY PAGE and with EVERY POST of a trainer. Perhaps we need to require a minimum of 5 people reporting an update is needed before we even look at it. The problem if we do not have some kind of measures in place is that after enough people "cry wolf" we simply will just start ignoring the cries until a few days later which will just delay those trainers that DO require an update. Of course we want to help those people with problems but constantly reporting to us after every single patch that a new trainer is required when 95% of the time it does not is impeding our ability to effectively do our job. All I am asking for is feedback on a possible solution to the problem.

5 people seems a bit extreme, even I myself once had a trainer I couldn't get working when all I forgot to do was run it as admin. Now I didn't post about it just kept trying different things. But I personally test a trainer extensively before saying it doesn't work, and honestly never encountered where it didn't work besides it being an old ass game that has been retired or something, my point is if I report a trainer working I like to think I'm right and like kingkob said not all lurk on CH as much as some of us do but adding an invisible "rank ladder" to the severity a report is taken feels wrong when I think about it, tho it's a solution. That being said, I got a bit of a long shot solution could always get a couple of loyal CH users like you did with the CH promo club that when a game is reported with a trainer not working, to save YOU guys the time to go and test let those test it for you instead, if they do encounter issues themself then Cal or 0x90 can then redownload the game, but that kinda goes back to the "rank ladder" again lol. If you like the idea tho, let me know and I can try and explain in detail how I see it working out.

Voluntary work that is of course, I would personally be willing to offer my assistance

[Edited by Sapphire, 6/29/2015 7:22:26 PM]

Deputizing certainly seems like a very good Idea. I'd probably volunteer.
I am not adverse to penalizing per se, since it won't affect me, it'd just be curious as to how? and how it might effect the CH community (most of the ones reporting issues without testing properly are probably lurkers anyway, but still.) I think it should be more of a last option kinda thing.

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