Vote YES or NO.
[Edited by PWizard, 6/29/2015 7:05:01 PM]
1. no admin rights
2. antivirus or something like that blocking trainer
3. user did not press F1 to activate trainer
4. game isn't actually running (i.e. at launcher)
Yes it's frustrating what you guys go through but you got to understand that these people are your customers and supporters and most of them dont lurk the CH forums all day like we do and becuase of that they are'nt aware of the troubleshoot steps that could help them with the issue.
Their first instinct when the service is not working is to turn to the service provider and that's natural.
Insted of punish them I suggest you ask them to go through all the troubleshoot steps and only then report if the problem persists.
[Edited by kingkob, 6/29/2015 6:48:09 PM]
However, I think most of the problem here is similar to what I encounter with PC support - people don't rtfm and are too lazy to spend a couple of minutes trying the basic troubleshooting instructions you provide - much easier to say "It doesn't work" and throw it to you.
It's frustrating as hell, but until we get Human 1.5 I can't see any punitive measures working, excapt perhaps to discourage those who actually have a problem from reporting it. Maybe an auto-responder to any new problem reports directing the user to the FAQ?
My own experience as a user says that @Caliber has the issues list correct. I sometimes forget to add admin rights in my hurry to get into a new trainer/game, and because it requires us to actually do something slightly technical, a lot of people are going to have difficulty for one reason or another. It took me a while to realise that the best solution to the AV issue is simply to exclude my desktop folder.
The first thing I now ask myself when I have a problem with a trainer is - "What did I forget?"
5 people seems a bit extreme, even I myself once had a trainer I couldn't get working when all I forgot to do was run it as admin. Now I didn't post about it just kept trying different things. But I personally test a trainer extensively before saying it doesn't work, and honestly never encountered where it didn't work besides it being an old ass game that has been retired or something, my point is if I report a trainer working I like to think I'm right and like kingkob said not all lurk on CH as much as some of us do but adding an invisible "rank ladder" to the severity a report is taken feels wrong when I think about it, tho it's a solution. That being said, I got a bit of a long shot solution could always get a couple of loyal CH users like you did with the CH promo club that when a game is reported with a trainer not working, to save YOU guys the time to go and test let those test it for you instead, if they do encounter issues themself then Cal or 0x90 can then redownload the game, but that kinda goes back to the "rank ladder" again lol. If you like the idea tho, let me know and I can try and explain in detail how I see it working out.
Voluntary work that is of course, I would personally be willing to offer my assistance
[Edited by Sapphire, 6/29/2015 7:22:26 PM]
Deputizing certainly seems like a very good Idea. I'd probably volunteer.
I am not adverse to penalizing per se, since it won't affect me, it'd just be curious as to how? and how it might effect the CH community (most of the ones reporting issues without testing properly are probably lurkers anyway, but still.) I think it should be more of a last option kinda thing.
* Updated game trainers and cheats daily
* Get notified when new cheats are added
* Request which games get new trainers
* Priority support with any problem