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Locked Topic  Norton keeps removing the latest traine
 
robedits  posted on Jun 12, 2015 6:17:26 PM - Report post

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Norton tells me the latest "...trainer is not safe and has been removed". I cannot install it anywhere on my PC, no matter what. I trust most of what Norton does.
Suggestions? The last trainer worked fine,and Norton at least gave me the CHOICE to run it (although it stated it "was not safe".
With this file...no way.Norton is NOT letting me even install it.
 
PWizard  posted on Jun 12, 2015 6:22:13 PM - Report post

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uninstall Norton and get a better product? email Norton and tell them to remove the false positive from their database? add the file to the whitelist? all of the above?
 
Vlad_the_Bad  posted on Jun 12, 2015 6:24:53 PM - Report post

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see above

[Edited by Vlad_the_Bad, 6/12/2015 6:25:32 PM]

 
robedits  posted on Jun 12, 2015 6:47:05 PM - Report post

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PW:
I get the humor, but as a CH customer, I expect more than simple sarcasm in a CH response. Is there NO reason to be concerned? Norton has not let me down before...and,as I also mentioned, the last trainer gave me no problems.
 
PWizard  posted on Jun 12, 2015 6:52:15 PM - Report post

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The file is 100% safe. We do not put viruses in our trainers. Not exactly good for business.
 
element5  posted on Jun 12, 2015 6:54:46 PM - Report post

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quote:
originally posted by robedits

PW:
I get the humor, but as a CH customer, I expect more than simple sarcasm in a CH response. Is there NO reason to be concerned? Norton has not let me down before...and,as I also mentioned, the last trainer gave me no problems.


The trainers are safe, it is just false positives. There's some additional information here:

[url]www.cheathappens.com/virus_warning.asp' target='_blank'>Link

[url]www.cheathappens.com/trainer_troubleshooting.asp' target='_blank'>Link


[Edited by element5, 6/12/2015 6:55:53 PM]

 
BMedcom  posted on Jun 12, 2015 7:27:01 PM - Report post

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In my 20+ years of PC experience, I can say that you are better off staying far away from Norton to begin with. I can also vouch that you are experiencing a false positive, CH file's are all 100% safe.
 
Neo7  posted on Jun 12, 2015 7:54:21 PM - Report post

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quote:
originally posted by robedits

PW:
I get the humor, but as a CH customer, I expect more than simple sarcasm in a CH response. Is there NO reason to be concerned? Norton has not let me down before...and,as I also mentioned, the last trainer gave me no problems.

Here's the thing though: This is not an issue with Cheat Happens. This is an issue with Symantec. You will need to open a support ticket with them to resolve the issue. It matters not what Norton's track history is as it does not negate that this is a defect with their software (and thus their responsibility to fix).

The only thing CH can do is offer a workaround which is to disable or uninstall the product.

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