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Locked Topic  Double billed.
 
jmbruni  posted on Apr 19, 2015 9:25:29 AM - Report post

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I couldn't find an e-mail address or link to technical support or account support so I suppose I can post a problem here.

I reviewed my PayPal account and noticed two 14.95 charges on the 18th (was expecting just one) and looked back to see the same thing last month, when I signed up for your service. I must be missing something...did two trainers cost 14.95 and 3 were free?

Help please

 
Sapphire  posted on Apr 19, 2015 9:27:39 AM - Report post

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quote:
originally posted by jmbruni

I couldn't find an e-mail address or link to technical support or account support so I suppose I can post a problem here.

I reviewed my PayPal account and noticed two 14.95 charges on the 18th (was expecting just one) and looked back to see the same thing last month, when I signed up for your service. I must be missing something...did two trainers cost 14.95 and 3 were free?

Help please

might be a mistake, you do not pay per individual trainer you pay for membership.

 

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I keep thinking I am going to see some acknowledgement or perhaps a credit to my PayPal for those two double-billed months but nothing so far! There's still a few days before a new billing cycle though so all is not lost...
 
PWizard  posted on May 07, 2015 7:59:13 PM - Report post

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fixed
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